Microsoft Word
JOAN GANGCA S.
City Government Employee
Butuan City, Agusan Del Norte
Summary
Talented government employee goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Talented government employee with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level government position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
6
6
Certifications
Work History
Project Development Assistant
City Government Of Butuan
05.2012 - Current
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted OFWs and other clients with using the e-Government Services.
- In charge of records keeping.
- Preparation and submission of office monthly reports.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
- Offered technical support and troubleshot issues to enhance office productivity.
Education
Bachelor of Science - Human Resource Development Management
St. Joseph College
Maasin City, Southern Leyte 04.2001 -
Skills
Meeting Coordination
undefinedAccomplishments
- Collaborated with my colleagues at the City Library in implementing various community service-oriented programs which enabled the City Library to win national and international awards.
- Resolved customer complaints through active listening and assessment of the complaints, providing the right information, giving genuine reassurances, and providing the right solution.
Software
Microsoft and Google Spreadsheets
Emailing and Google Drive
Power Point Presentation
Facebook and other social media platforms
Certification
Seminar/Training on Library Management, Accreditation Preparation, and Social Responsibility in the Now Normal
Interests
Marketing, Singing, Dancing
Timeline
Orientation on Gender Sensitive Frontline Customer Service
09-2023
Seminar/Training on Library Management, Accreditation Preparation, and Social Responsibility in the Now Normal
03-2023
Online Training on Basic Customer Service Skills (BCSS)
11-2022
Re-Tooling Orientation on Document Control Procedures and the ISO 9001:2015 Clauses for Designated Document Controllers and QMS Focal Persons
11-2022
Hands-on Trainer's Training on Basic Graphic Lay Outing and Laser Engraving Machine Operation
06-2022
Certificate of Participation in the 12th Knowledge Exchange Conference
09-2017
Project Development Assistant
City Government Of Butuan
05.2012 - Current
Bachelor of Science - Human Resource Development Management
St. Joseph College
04.2001 -
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