JOAN C. JAYME
Cebu
Summary
To a position of responsibility commensurate with my experience where I can best serve of the company.
Overview
11
11
years of professional experience
Work History
Building Cleaner
Sun Building Service Center Co., Ltd.
Takakisehigashi,Saga City- Japan
08.2023 - Current
- Maintained cleanliness and sanitation of building facilities using industry-standard cleaning techniques.
- Operated floor maintenance equipment to ensure polished and well-kept surfaces throughout premises.
- Conducted regular inspections to identify maintenance needs and report issues promptly for resolution.
- Trained new team members on proper cleaning protocols and safety procedures for efficient workflow.
- Monitored inventory of cleaning supplies, ensuring adequate stock levels for uninterrupted operations.
- Demonstrated flexibility in adapting to unexpected changes in schedules or additional tasks assigned on short notice.
- Completed special projects as requested, such as deep-cleaning carpets or preparing spaces for events or meetings held within the building premises.
- Maximized equipment lifespan through regular inspection, maintenance, repairs, or replacement as needed.
- Collaborated with team members for better coordination and completion of large-scale cleaning projects.
- Contributed to a healthier environment with proper disposal of waste materials according to regulations.
- Assisted with the training and onboarding of new team members, sharing knowledge, and best practices to ensure consistent quality workmanship.
- Enhanced cleanliness and hygiene by implementing efficient cleaning techniques and using appropriate chemicals.
- Improved overall appearance of the building with thorough cleaning, including windows, floors, walls, and fixtures.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
Pharmacy Clerk
Sangi
Asturias, Cebu
09.2021 - 04.2022
- Managed inventory levels, ensuring timely restocking of medications and supplies.
- Processed and filled prescriptions accurately in compliance with regulatory standards.
- Implemented workflow enhancements that streamlined prescription processing efficiency.
- Verified prescription information prior to entry in pharmacy computer system.
Barista & Cook
Celso’s Crib
Cebu City
12.2018 - 02.2020
- Prepared and served high-quality coffee beverages, ensuring consistency and adherence to customer preferences.
- Managed cash register operations, accurately processing transactions and handling customer inquiries efficiently.
- Trained new baristas on beverage preparation techniques and customer service best practices, enhancing team performance.
- Maintained cleanliness of workstations and equipment, promoting a safe and inviting environment for customers.
- Collaborated with team members to streamline workflow during peak hours, improving service speed and customer satisfaction.
- Developed seasonal beverage recipes, contributing to menu innovation based on customer feedback and market trends.
- Assisted in inventory management by tracking stock levels and placing orders for supplies as needed.
- Implemented quality control measures for beverage presentation, ensuring visual appeal met company standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Room Attendant
Diamond Suites and Residences
Cebu City
06.2016 - 05.2017
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Restocked supplies and amenities in rooms, enhancing guest satisfaction and convenience.
- Reported maintenance issues to management, ensuring prompt resolution of concerns.
- Collaborated with team members to optimize cleaning efficiency during peak occupancy periods.
- Organized linen and supply inventory, improving accessibility for daily operations.
- Assisted in training new staff on cleaning protocols and safety procedures, fostering teamwork.
- Enhanced guest experience by promptly addressing special requests and ensuring attention to detail.
- Implemented feedback from guests to refine cleaning processes and improve service quality.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Housekeeping(OJT)
Diamond Suites and Residences
Cebu City
10.2015 - 02.2016
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Assisted in streamlining housekeeping processes for increased efficiency during daily tasks.
Housekeeping(OJT)
Cebu Business Hotel
04.2015 - 06.2015
- Collaborated with housekeeping staff to coordinate room availability and cleanliness for incoming guests.
- Enhanced customer experience with thorough training of front office, housekeeping, and concierge teams.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replenished guest room water glasses, toiletries, and paper products.
Education
Bachelor of Science - Hospitality Management
Cebu Technological University-Tuburan Campus
Tuburan,Cebu01-2016
High School Diploma -
Sta. Lucia National High School
Asturias, Cebu01-2012
No Degree -
Tubigagmanok Elementary School
Asturias, Cebu01-2008
Skills
- Custom club building
- Machinery cleaning
- Move-in cleaning
- Trust-building strategies
- Commercial cleaning proficiency
- Floor care techniques
- Eco-friendly cleaning practices
- Deep cleaning expertise
- Restroom maintenance
- Chemical handling
- Waste disposal management
- Fixture cleaning
- Sanitization procedures
- Window cleaning
- Daily reporting
Timeline
Building Cleaner
Sun Building Service Center Co., Ltd.
08.2023 - Current
Pharmacy Clerk
Sangi
09.2021 - 04.2022
Barista & Cook
Celso’s Crib
12.2018 - 02.2020
Room Attendant
Diamond Suites and Residences
06.2016 - 05.2017
Housekeeping(OJT)
Diamond Suites and Residences
10.2015 - 02.2016
Housekeeping(OJT)
Cebu Business Hotel
04.2015 - 06.2015
Bachelor of Science - Hospitality Management
Cebu Technological University-Tuburan Campus
High School Diploma -
Sta. Lucia National High School
No Degree -
Tubigagmanok Elementary School
Attended Seminars
- August 24, 2012 -Hotel & Resort Hopping, Actual Bed Making & Bartending Seminars
- July 27, 2015 -Personality Development Seminar “Developing Excellence of Personal and Social Traits”
- March 9, 2015 -Total Quality Management Seminar “Going Beyond Expectations through Guest Satisfaction”
Profile
- Citizenship: Filipino
- Date of birth: August 27, 1995
- Age: 30
- Civil Status: Single
- Religion: Roman Catholic
- -Able to maintain professionalism in complex environment
- -Oriented towards maintaining position attitude
- -Very good human relationship