JOAN A. DE GUZMAN
Virtual Assistant Healthcare Support
Ilagan City,ISA
Work Preference
Summary
Dedicated and detail-oriented aspiring Virtual Assistant with a bachelor’s degree in Radiologic Technology and a background in customer service. Skilled in communication, organization, and time management, with a strong interest in supporting healthcare providers, learning medical workflows, and keeping daily operations running smoothly.
Overview
2020
2020
years of professional experience
Work History
Small Business Owner
Ayen Motor Repair Shop
2022 - 2026
- Managed daily operations to ensure smooth scheduling, invoicing, and customer service workflows.
- Manage day-to-day responsibilities independently and handle customer concerns professionally.
- Enhanced customer service techniques to improve client interactions., organization, multitasking and communication skills.
Senior Clinical Intern
Regional Trauma Center
01.2019 - 01.2020
- Acquired practical experience in hospital workflows and patient coordination, enhancing operational understanding.
- Communicated with patients and healthcare professionals in a professional and respectful manner.
- Adhered to instructions, safety protocols, and established clinical procedures to ensure patient safety and care quality.
- Applied knowledge of medical terminology, patient information, and healthcare processes.
- Worked collaboratively with healthcare staff while maintaining professionalism and confidentiality.
- Collaborated with healthcare staff to support patient care while upholding professionalism and confidentiality.
Junior Clinical Intern
De Vera Medical Center, Inc.
01.2018 - 01.2019
- Supported patient care in hospital environment by adhering to established healthcare protocols and procedures.
- Engaged with patients and healthcare personnel to foster a respectful and supportive environment.
- Maintained accuracy and attention to detail when handling patient-related information.
- Ensured accuracy and attention to detail in handling patient-related information to maintain high standards of care.
- Worked effectively as part of a healthcare team.
- Demonstrated professionalism, adaptability, and respect for patient confidentiality.
Education
Bachelor of Science - Radiologic Technology
University of La Salette
Santiago City, Isabela 05.2001 -
Skills
Adaptability
Email & Calendar Management
Customer Service
Data Entry
Organization & multitasking
Basic computer skills (Google Docs, Gmail, outlook)
Timeline
Senior Clinical Intern
Regional Trauma Center
01.2019 - 01.2020
Junior Clinical Intern
De Vera Medical Center, Inc.
01.2018 - 01.2019
Bachelor of Science - Radiologic Technology
University of La Salette
05.2001 -
Small Business Owner
Ayen Motor Repair Shop
2022 - 2026
ADDITIONAL INFORMATION
- Willing to undergo training
- Currently self-studying EHR/EMR, scheduling, and communication platforms
- Open to remote healthcare support roles