JOAIMA SOSA

Managed and processed FCL and LCL ocean import shipments to Australia, ensuring timely delivery and documentation accuracy.

Enforced strict adherence to customer SOPs, improving process consistency across shipments.

Coordinate with origin offices, third-party brokers, and co-loaders through proactive comminunication and follow-ups.

Performed accurate data entry and monitored shipments.

Reviewed commercial documents (Invoices, Packing lists, BLs) to ensure compliance, minimizing clearance issues and avoiding costly delays or penalties.

Tracked shipments via carrier platforms, and provided timely updates to stakeholders.

Maintained organised shipment records and import documentation for audit readiness.

Resolved shipment issues, assisted escalations promptly, and handled logistics-related tasks to streamline the process and improve team efficiency.

Monitored shipment registration processed in the system to ensure data accuracy, completeness and SOP compliance.

Performed quality check and validate commercial documentation.

Coordinated with counterpart agents to obtain and expedite outstanding commercial documents.

Maintained and updated purchase orders within the system.

Prepared daily shipment status reports to stakeholders

Processed export shipment documentation and ensuring compliance with international shipping .

Prepared shipping documents for export (invoices, packing list, certificate of origin, etc.)

Coordinated with production team to align shipment plans and dispatch schedule.

Coordinated international freight and container bookings with freight forwarders, liaised with international customers, overseas office, agents and service providers.

Managed shipment data in in-house system.

Supported end-to-end shipping operations and handled related task.