Summary
Overview
Work History
Education
Skills
Personal Information
Additional Information
Timeline
Generic
JOACHIM JOSEPH ORTOJAN

JOACHIM JOSEPH ORTOJAN

HOTEL AND RESTAURANT MANAGEMENT
Dapa

Summary

Accomplished Hotel and Restaurant Management graduate with over 8 years of diverse experience in customer service, including a year of international exposure. Proven expertise in administrative functions, cashiering, staff supervision, and problem-solving. Recognized for exceptional English communication skills and a steadfast commitment to delivering outstanding guest experiences.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work History

Assistant Manager

SIARGAO WAKEPAK
08.2024 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

WAITER / SERVICE CREW

HALZAN RESTAURANT
06.2023 - 06.2024
  • Company Overview: penang malaysia
  • Assisting guest to there tables
  • Taking orders
  • Cleaning and decorating table set up's
  • Fine dinning service
  • Billing out
  • Penang malaysia

Operations Manager

SIARGAO WAKEPARK
01.2018 - 01.2023
  • Supervising/managing daily staff productivity
  • Maintaining guest satisfaction by entertaining and communicating the guest
  • Updating OR's and accounting books
  • Answering phone call bookings, social media inquiries, and emails.
  • Oversee daily park operations, including cable systems, safety checks, and cleanliness of the facility.
  • Ensure smooth functioning of the booking system and manage guest flow during peak hours.
  • Coordinate wakeboarding schedules, maintenance shutdowns, and equipment inspections.
  • Lead a team of instructors, front desk staff, kitchen personnel, and maintenance crew.
  • Schedule shifts, monitor performance, and provide ongoing training, especially in customer service and safety procedures.
  • Resolve internal issues and maintain a positive, productive team environment.
  • Ensure all guests receive excellent service, from check-in to gear return.
  • Handle guest feedback and complaints professionally and promptly.
  • Promote upsells like lessons, merchandise, food, and drinks.
  • Manage park budgets, inventory, payroll, and daily revenue reporting.
  • Monitor expenses and implement cost-efficient solutions.

Fine Dining Server

NAYPALAD HIDEAWAY
03.2016 - 06.2018
  • Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
  • Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
  • Managed guest reservations and seating arrangements to optimize dining flow and minimize wait times.
  • Enhanced dining experience by meticulously setting tables according to restaurant's high standards and theme nights.
  • Provided personalized, attentive service to guests, anticipating needs and ensuring satisfaction throughout the dining experience.
  • Presented and described menu items and wine pairings with in-depth knowledge of ingredients, preparation methods, and chef specials.
  • Maintained fine dining etiquette, including proper table settings, serving from the left/clearing from the right, and crumbing the table.Maintained impeccable table presentation — folded napkins, polished silverware and glassware, and consistent table settings.
  • Followed grooming and uniform standards strictly to reflect the upscale environment.

Education

Bachelor of science - Hotel and Restaurant Managements

STI COLLEGE SURIGAO
01.2014 - 01.2015

Skills

Project Management

Personal Information

  • Age: 31
  • Marital Status: Married
  • 2 Kids
  • '5"6 Hight
  • 78 kg
  • Christian

Additional Information

REFFERENCES


Tom N. soupart

CEO/OWNER

Siargaowakepark

09176701667


Fiona Marie B. Mateo

Manager

Siargaowakepark



Mis. Cheryn G. Conales

Department head

STI college Surigao

09999958093


Engr. Rico Q Asumen, MIT

College Dean

STI College Surigao


Mr. Flordelito P. Oraliza Sr.

Supervising Agriculturist

Provincial Agriculture office

Surigao del Norte

09092001812


Timeline

Assistant Manager

SIARGAO WAKEPAK
08.2024 - 03.2025

WAITER / SERVICE CREW

HALZAN RESTAURANT
06.2023 - 06.2024

Operations Manager

SIARGAO WAKEPARK
01.2018 - 01.2023

Fine Dining Server

NAYPALAD HIDEAWAY
03.2016 - 06.2018

Bachelor of science - Hotel and Restaurant Managements

STI COLLEGE SURIGAO
01.2014 - 01.2015

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JOACHIM JOSEPH ORTOJANHOTEL AND RESTAURANT MANAGEMENT