JIRA
JO-DALE MATIAS
Program / Project Manager
Quezon City,00
Summary
Results-driven project management professional with solid 12 years experience in fostering team collaboration and delivering successful outcomes. Expertise in strategic planning, risk management, and effective stakeholder communication ensures efficient project execution aligned with organizational goals. Recognized for reliability and adaptability in fast-paced environments, consistently navigating challenges with a proactive approach. Committed to driving impactful results and leading projects to successful completion while enhancing team performance.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Project Manager – Agile PMO Governance
Home Credit Philippines (HCPH)
03.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Implemented Robotic Process Automation (RPA) technology and collaborated with cross-functional teams and stakeholders to define project requirements, manage expectations, and facilitate effective decision-making throughout the project lifecycle. Reduced manual process execution time by 30% through process re-engineering and automation, contributing to operational efficiency gains.
- Implemented Learning & Performance Management System that increased stakeholder engagement by 21% employee adoption in the first 2 months with an average time of 29 minutes and 4.3 out 5 satisfaction score. Scalable systems & AI-powered insights position HCPH for long-term adaptability. Robust reporting dashboards enable smarter decision-making.
- Recipient of 2024 CEO Awards as the highest project achievement in the HCPH in collaboration with HR, IT, and Procurement as commitment to excellence for the entire organization.
Project Manager - Customer Interaction Management
Manila Electric Company (MERALCO)
12.2020 - 03.2024
- Conducted in-depth analysis of customer interactions across channels and touchpoints, identifying pain points and solutions, resulting improvement in overall customer satisfaction metrics.
- Managed the implementation of multiple projects and initiatives to enhance the customer experience from initiation to closing, ensuring cost-efficiency and adherence to risk management protocols. Achieved a 10% cost-reduction in project delivery time while maintaining high-quality standards.
- Led cross-functional team in developing and executing a comprehensive customer interaction strategy to increase customer satisfaction scores across all channels and touchpoints.
Business Center Operations Support
Manila Electric Company (MERALCO)
12.2016 - 12.2020
- Collaborated with cross-functional teams to identify root causes of unbilled newly energized services and implemented preventative measures.
- Managed service irregularity processing and resolution, reducing customer complaints by 90% through proactive communication and efficient problem-solving.
- Managed outsourced services for a team of contractors, ensuring smooth day-to-day operations and resolving any conflicts or issues that arose, resulting in an increased overall efficiency.
Customer Care Officer
Manila Electric Company (MERALCO)
03.2010 - 12.2016
- Processed and managed end-to-end service applications, ensuring compliance with all regulatory requirements, resulting in a 99% approval rate and improved overall customer satisfaction.
- Successfully negotiated settlement of differential and surcharge bills with clients to support cost-recovery of power lost due to system losses.
- Identified and analyzed inefficiencies in customer service processes, resulting in the implementation of new procedures that increased productivity.
Administrative Assistant
Manila Electric Company (MERALCO)
09.2009 - 03.2010
- Prepared and delivered monthly reports for general meeting presentation, consolidating data from multiple teams, resulting in improved communication and decision-making.
- Managed the issuance and requisition of meter seals, ensuring that all necessary equipment was properly accounted for and maintained inventory up above 80% for smooth internal transactions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bachelor of Arts - Economics
University of Santo Tomas (UST)
Manila03.2009
High School Diploma -
St. James Academy
Malabon, Metro Manila, Philippines 04.2001 -
Skills
Project Management
Certification
PMP - Project Management Professional
TRAININGS & SEMINARS
- June 2025: PMP Certification Exam Prep Course – TIA Education - Udemy
- October 2024: Generative AI Overview for Project Managers – Project Management Institute
- March 2024: Lean Six Sigma – White Belt Certification – Agile Guild Home Credit PH
- September 2023: PMI National Symposium 2023 Digital PM - Project Management Institute
- March 2023: 7 Habits of Highly Effective People - Center for Change and Leadership Inc
- November 2022: Business Acumen & Strategy Thinking - Ateneo De Manila University GS
- September 2022: PM Intermediate Business & IT - Project Management Institute
- November 2021: PMI National Symposium 2021 - Project Management Institute
- November 2021: Technical Presenter - Conference on Electric Power Supply Industry
- November 2021: Introduction to Project Management - Project Management Institute
- October 2021: Data Steward - Talend Academy
- August 2021: Agile Project Management - MST Connect
Software
SalesForce
Confluence
MS Project
Timeline
PMP - Project Management Professional
07-2025
Scaled Agile – Certified Scaled Agile Product Owner-Product Manager (POPM)
01-2025
Lean Six Sigma – Yellow Belt Certification (CLSSYB)
10-2024
Project Manager – Agile PMO Governance
Home Credit Philippines (HCPH)
03.2024 - Current
Project Manager - Customer Interaction Management
Manila Electric Company (MERALCO)
12.2020 - 03.2024
Business Center Operations Support
Manila Electric Company (MERALCO)
12.2016 - 12.2020
Customer Care Officer
Manila Electric Company (MERALCO)
03.2010 - 12.2016
Administrative Assistant
Manila Electric Company (MERALCO)
09.2009 - 03.2010
High School Diploma -
St. James Academy
04.2001 -
Bachelor of Arts - Economics
University of Santo Tomas (UST)