Jo-Anne Carmelle Mostrado
Pozorrubio, Province Of Pangasinan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Operations Specialist
Thumbtack Shared Services, Inc.
02.2022 - Current
- Calling people who are looking for professional to do some services like House Cleaning, Handyman etc.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Offering assistance to customer who are using the platform to submit their request to the professional
- Evaluated customer needs and feedback to drive product and service improvements.
Technical Support Representative
Hinduja Global Solutions
04.2021 - 12.2021
- Helping customers who are utilizing our products such as TVs and soundbars, by addressing their concerns.
- Authored user guides, reducing support call volume and increasing user independence.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Sales Associate
Marife Bingayen Arandia, Phils. Inc.
01.2017 - 12.2020
- Doing outbound calls to businesses
- Competitive bidding for federal government contracting opportunities in th United States
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Science - Banking And Finance
Jose Rizal University
Mandaluyong City, Metro Manila, Philippines06-2016
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Time management
Languages
English
Upper intermediate (B2)
Timeline
Operations Specialist
Thumbtack Shared Services, Inc.
02.2022 - Current
Technical Support Representative
Hinduja Global Solutions
04.2021 - 12.2021
Sales Associate
Marife Bingayen Arandia, Phils. Inc.
01.2017 - 12.2020
Bachelor of Science - Banking And Finance
Jose Rizal University
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