Travel Services Specialist supports cruise and leisure bookings with cabin availability checks, transportation reservations, and travel package sales. Handles 21+ group bookings per month, special fare pricing, and post-booking changes while helping travelers choose options that fit their plans. Strengthens the booking experience through clear product guidance and accurate reservation handling.
Hi, I’m
JO-ANNE SALVADOR
Senior Customer Service Representative
General Trias Cavite
Summary
Overview
1
Language
19
years of professional experience
Work History
ROYAL CARIBBEAN CRUISES LTD
TSS STAR ADVOCATE / ESCALATIONS
11.2022 - Current
Job overview
- Checked availability of accommodations or transportation for group travelers or individual guests based on desired travel dates
- Providing support to customers who have already made a travel purchase by confirming, changing, or canceling reservations
- Assisting customers to choose among a variety of travel options
- Sold add-on travel products including tour tickets, travel insurance, and upgraded staterooms to enhance guest experiences
- Reserving and taking payment for ship cabins, transportation tickets, and other travel products
- Assisting customers choose among a variety of travel options
- Assisted with reservations for cruise tours, facilitating both individual and group bookings
- Checking on the availability of accommodations or transportation on a group traveler's or individual guest desired travel dates
ROYAL CARIBBEAN CRUISES LTD
TSS GROUPS RESERVATIONS
03.2022 - 11.2022
Job overview
- Checked availability of accommodations and transportation for group travelers' desired dates
- Reserved and processed payments for ship cabins, transportation tickets, and additional travel products
- Assisted customers in selecting from various travel options to meet their needs
- Selling add-on travel products, such as tour tickets, travel insurance or upgraded staterooms
- Providing support to customers who have already made a travel purchase by confirming, changing, or canceling reservations
Royal Caribbean Cruises Ltd
Reservation Agent
10.2021 - 03.2022
Job overview
- Assisted customers with inquiries and provided detailed information on cruise packages.
- Collaborated with sales teams to facilitate seamless booking processes for clients.
- Streamlined reservation procedures, enhancing efficiency in processing customer requests.
- Managed reservation systems to ensure accurate bookings and customer satisfaction.
TASK US PHILIPPINES
Customer Service Representative
11.2017 - 09.2021
Job overview
- Handled inbound calls for food delivery service, resolving order-related issues for riders and customers
- Resolved customer inquiries and issues through various communication channels, ensuring high satisfaction levels.
- Utilized CRM software to document interactions, track customer feedback, and improve service delivery.
- Collaborated with team members to streamline processes, enhancing overall operational efficiency in service operations.
IQOR PHILIPPINES
Senior Account Specialist
08.2016 - 04.2017
Job overview
- Developed strategy for team to achieve goals
- Provided training to team members as needed
- Communicated clear instructions to team members
- Listen to team member's feedback
- Manage the flow of day-to-day operation
TELEPERFORMANCE PHILIPPINES
FRAUD PREVENTION AND CLAIMS
07.2016 - 08.2016
Job overview
- Taking inbound calls for financial accounts, supporting fraud and claims functional area by proactively identifying opportunities to improve customer experience and offering ideas to mitigate risk through effective authentication of clients in order to prevent fraudulent activity
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
DATAMEX INSTITUTE AND COMPUTER TECHNOLOGY
BRANCH REGISTRAR
04.2015 - 03.2016
Job overview
- Responsible for collecting, recording, maintaining, and reporting of students' records, class enrollments and supervising the coordination, evaluation and certification of all graduation applicants.
- Managed student enrollment processes, ensuring accurate data entry and record maintenance.
- Developed and implemented registration protocols to enhance efficiency in processing applications.
- Coordinated communication between departments to streamline student registration and information dissemination.
MR BAKER KUWAIT
SALES ASSOCIATE / SERVICE CREW
03.2013 - 03.2015
Job overview
- Assisted customers with basic needs and processed direct orders for customized cakes, chocolates, and pastries.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Demonstrated product knowledge to effectively recommend items based on customer needs.
PATISSERIE SUISSE
CHOCOLATE DECORATOR/ SALES ASSOCIATE
02.2010 - 01.2012
Job overview
- Arranged and decorated chocolates in unique styles to enhance visual appeal and customer enjoyment
- Responsible on upselling the products for the company growth and assisting the customer on their basic needs
- Designed custom cake decorations, enhancing aesthetic appeal and customer satisfaction.
- Collaborated with pastry chefs to create visually stunning dessert displays for events.
- Implemented creative design themes for seasonal promotions, attracting increased customer interest.
FIGARO COFFEE SYSTEM INC
FOOD SERVER / CASHIER
05.2009 - 01.2010
Job overview
- Took guest orders and served meals following company standards to enhance dining experience
- Processed payments by cash, check, credit card, voucher, or automatic debit, ensuring accurate transactions
- Receive payment by cash, check, credit cards, voucher or automatic debits
- Issue receipts, refunds, credits or charge due to customers.
- Excellent customer service provider, excels at upselling, cross-selling and suggestive selling
LIWAYWAY MARKETING CORPORATION
QUALITY CONTROL INSPECTOR / ANALYST
07.2007 - 08.2008
Job overview
- Ensure the product if it's fit for both external and internal requirements. These include monitoring of products run, producing data and usual report on the performance of the workers
- Analyzed and accepted deliveries of raw materials to maintain quality standards
- Conducted thorough inspections of finished products to ensure compliance with quality standards.
- Collaborated with production team to identify and resolve quality issues promptly.
- Documented inspection findings and reported non-conformities for corrective actions.
Education
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINESERMITA MANILA
Bachelor of Technology from Nutrition and Food Technology
01-2007
University Overview
Skills
Data entry
Office administration
Reservation management
Escalation handling
Payment processing
Microsoft Office
Negotiation
Sales support
Inbound call handling
Guest communication
CRM software
TRAINING ATTENDED
TRAINING ATTENDED
- Dessert Buffet Class- October 2017
- Knows the principles of creating a Dessert Buffet package. Pricing and Costing of Desserts, Tips and Techniques on DIY Decoration and Buffet Essentials. Standardization of the Desserts Recipes.
- Basic Fondant Workshop- September 2017
- Learned the techniques on making Fondant, learned to cover the cake using fondant, coloring fondant cake using airbrush, learned how to make sharp edge ganache.
- Bread and Pastry Production NCII - August 2017- September 2017
- Preparing, decorating and storing bakery and pastry products, presenting and serving desserts.
- The New Albergus Catering Services- November 2006 - February 2007 - On the Job Training
- Kitchen- (Baking, cold kitchen, hot kitchen, butchery, food preparation, dispatching, sales and reservations)
- Catering- (waitress, pantry, bartender)
Timeline
TSS STAR ADVOCATE / ESCALATIONS
ROYAL CARIBBEAN CRUISES LTD
11.2022 - Current
TSS GROUPS RESERVATIONS
ROYAL CARIBBEAN CRUISES LTD
03.2022 - 11.2022
Reservation Agent
Royal Caribbean Cruises Ltd
10.2021 - 03.2022
Customer Service Representative
TASK US PHILIPPINES
11.2017 - 09.2021
Senior Account Specialist
IQOR PHILIPPINES
08.2016 - 04.2017
FRAUD PREVENTION AND CLAIMS
TELEPERFORMANCE PHILIPPINES
07.2016 - 08.2016
BRANCH REGISTRAR
DATAMEX INSTITUTE AND COMPUTER TECHNOLOGY
04.2015 - 03.2016
SALES ASSOCIATE / SERVICE CREW
MR BAKER KUWAIT
03.2013 - 03.2015
CHOCOLATE DECORATOR/ SALES ASSOCIATE
PATISSERIE SUISSE
02.2010 - 01.2012
FOOD SERVER / CASHIER
FIGARO COFFEE SYSTEM INC
05.2009 - 01.2010
QUALITY CONTROL INSPECTOR / ANALYST
LIWAYWAY MARKETING CORPORATION
07.2007 - 08.2008
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
Bachelor of Technology from Nutrition and Food Technology