JNICOLE AMBER R. LIBOON
Virtual Assistant
Tanauan City,Batangas
Summary
- Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
- Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
- Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Team Leader
KD Marketing
11.2020 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Initiated timely response to emails, voicemails and written correspondence.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Optimized customer support by establishing collaborative service environment.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
CSR
TELETECH LIPA, Spark Change Omni Channel
09.2019 - 03.2020
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Answered constant flow of customer calls with up to 3 calls in queue per minute.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Regularly exceeded daily sales and product add-on quotas.
Digital FOH
Complaints Swarmer
05.2019 - 08.2019
- Coordinated site investigations, documented issues and escalated to executive teams as needed.
- Negotiated manufacturing service agreements and quality standards.
- Prepared quotes for new products and services and composed budgets.
- Conducted forecasting to determine possible changes and issues for supply chain business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed quality programs to reduce overdue compliance activities.
- Performed supplier risk evaluations and supported regulatory inspections.
SRC/EPC
02.2019 - 05.2019
- Codified office structures and processes to promote teamwork and performance.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Promoted community integration by providing extensive physical, emotional and social support.
- Analyzed overall client performance and recommended adjustments to care plan goals.
- Documented daily activities, behaviors and incidents for permanent record.
- Established and implemented effective training programs to maximize team performance.
Complaints Webform
12.2018 - 02.2019
- Optimized customer support by establishing collaborative service environment.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other customer service managers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Effective liaison between customers and internal departments.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Digital Home FOH
11.2018 - 12.2018
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Assisted with training and orientation of new employees.
- Displayed excellent sales skills and understanding of such skills.
- Troubleshot any issues and escalated issues to proper department.
- Answered calls, took messages and transferred calls to appropriate individuals.
- Overcame objections using friendly, persuasive strategies.
- Answered questions with knowledgeable responses.
General Manager
Tierra Caliente
Tanauan, Batangas
08.2015 - 09.2018
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Education
Bachelor of Science - Business Administration, Marketing Management
Tanauan Institute
01.2010 - 01.2014
Skills
Sales expertise
Seminar Attended
- January 5, 2014- STRATEGIC BRANDING ON COMPETITIVE ADVANTAGE - Mr. Francisco Loseo
- September 1, 2013- THE POWER OF PERSONAL BRANDING: ARE YOU EXTINCT OR DISTINCT? - Mrs. Ruth de Jesus-Garcia
- August 2, 2013- BRAND MANAGEMENT IN THE INFORMATION AGE "REMARKABLE IMPACT" - Mr. Albert Gamatero & Mr. Jef Menguin
- January 22, 2013- MARKETING TRENDS TO HIT 2013 - Mr. Ricardo De Vera
- January 4, 2013- AWAKEN THE GIANT IN YOU - Mr. Henry S. Tenedero
Timeline
Team Leader
KD Marketing
11.2020 - Current
CSR
TELETECH LIPA, Spark Change Omni Channel
09.2019 - 03.2020
Digital FOH
Complaints Swarmer
05.2019 - 08.2019
SRC/EPC
02.2019 - 05.2019
Complaints Webform
12.2018 - 02.2019
Digital Home FOH
11.2018 - 12.2018
General Manager
Tierra Caliente
08.2015 - 09.2018
Bachelor of Science - Business Administration, Marketing Management
Tanauan Institute
01.2010 - 01.2014
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