John Marc Garcia

Maintained and resolved issues in proprietary software applications, ensuring high availability and performance for critical business operations. Orchestrated end-to-end batch scheduling using Autosys, overseeing file transfers, FeedHub integrations, and job dependencies across Unix/Linux environments. Documented SOPs in Confluence and managed incident workflows in ServiceNow, improving team knowledge sharing.

Provided Level 1 and Level 2 technical support for mission-critical, client-facing systems, ensuring uptime for financial platforms. Managed mainframes (TACL), HP NonStop (Tandem) systems, and multi-platform servers (Windows/UNIX/Linux) to ensure seamless transaction processing. Monitored and resolved issues for network switches, ATMs, and IST/Switch systems. Utilized SQL to query and validate transactional data, ensuring integrity across banking systems. Leveraged PuTTY for secure remote access and troubleshooting of UNIX/Linux servers. Assisted in root cause analysis (RCA) for recurring system failures, implementing preventive measures.

Monitored Production, UAT, Backup, and Dummy Jobs across Unix, Mainframe (COBOL), and distributed systems. Managed Mainframe-based jobs (JCL) and ensured timely execution of batch schedules using BMC Control-M. Performed event log management and resolved critical alerts using Sitescope, SolarWinds Orion, and HP OpenView. Oversaw Veritas NetBackup operations for data integrity and disaster recovery. Logged, tracked, and resolved incidents via ITSM Remedy Tool and BMC Remedy Ticketing System.

This role involves setting performance objectives for individuals, supporting team members in overcoming challenges through effective management, and providing mentorship, guidance, and opportunities for career development.