Justin Lloyd Pacheco
Registered Nurse (Philippine And US)
Valenzuela City
Summary
A passionate professional with proficiency as a hospital nurse with a previous background in customer handling. A dedicated person providing top-notch quality care and effective work output to any tasks at hand. A dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
Utilization Management Nurse
EXL Services Philippines
04.2022 - 12.2024
- Enhanced patient care by conducting comprehensive assessments and implementing appropriate interventions.
- Served as trusted liaison between patients, healthcare providers, and insurance carriers to facilitate efficient care delivery processes.
- Conducted ongoing evaluations of patients'' progress toward established goals, adjusting care plans as needed for optimal results.
- Coordinated seamless transitions of care across multiple settings including acute care hospitals, rehabilitation facilities, and home care services.
- Managed over 28 Outpatient Cases Per Day.
NURSE
VALENZUELA EMERGENCY ROOM
06.2019 - Current
- Triaged and treated high-volume caseload in engaged emergency room setting
- Stabilized patients, determined health needs and provided direct patient care
- Provide emergency medical care to patients, ensure provision of quality emergency medical care to patients requiring emergency treatment in accordance with physician's order, hospital policy and standard quality nursing practice
- Provide direct quality care to patients including daily monitoring, recording, and evaluation of medical conditions
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions, to enhance continuum of care and evaluate patient's needs
- Completes admission database and ongoing assessment to include collaboration with patients, significant others and other health care providers
- Performs Nursing procedures to patients.
BACK OFFICE SUPPORT
STREAM EFFICIENCY
06.2018 - 03.2019
- Responds to customer inquiries/concerns on Amazon and eBay
- Process refund or replacement; cancels orders
- Uses SurveyMonkey to file lost parcels
- Check and report any customer feedback.
TECHNICAL SUPPORT & SALES ASSOCIATE
CONVERGYS
06.2015 - 07.2018
- Take in-bound and out-bound calls
- Talk to customers by phone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Provides technical support to customers and end-users
- Access software updates, drivers knowledge bases, and FAQs resources on the Internet to aid in problem resolution
- Test fixes to ensure problem has been resolved
- Answers questions about company products and services
- Confer with customers regarding equipment needs and advise customers on types of equipment to purchase.
Education
Bachelor of Arts - Nursing
Our Lady of Fatima University (Valenzuela Campus)
Valenzuela City 04.2001 - 04.2012
Skills
Emergency Care NursingClinical SkillsAdept Technological SkillsGood Communication SkillsExcellent Interpersonal SkillsProfessionalismOrganizational SkillsAdaptability
Patient Education
Medication Administration
Wound Management
Medication and IV administration
Direct Patient Care
Additional Information
Take in-bound and out-bound calls
Talk to customers by phone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Provides technical support to customers and end-users
Access software updates, drivers knowledge bases, and FAQs resources on the Internet to aid in problem resolution
Test fixes to ensure the problem has been resolved
Answers questions about company products and services
Confer with customers regarding equipment needs and advise customers on types of equipment to purchase
Responds to customer inquiries/concerns on Amazon and eBay
Process refund or replacement; cancels orders
Uses SurveyMonkey to file lost parcels
Check and report any customer feedback
Triaged and treated high-volume caseload in engaged emergency room setting.
Stabilized patients, determined health needs and provided direct patient care.
Provide emergency medical care to patients, ensure provision of quality emergency medical care to patients requiring emergency treatment in accordance with physician's order, hospital policy and standard quality nursing practice.
Provide direct quality care to patients including daily monitoring, recording, and evaluation of medical conditions.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions, to enhance continuum of care and evaluate the patient's needs.
Completes an admission database and ongoing assessment to include collaboration with patients, significant others and other health care providers.
Performs Nursing procedures to patients.
Timeline
Utilization Management Nurse
EXL Services Philippines
04.2022 - 12.2024
NURSE
VALENZUELA EMERGENCY ROOM
06.2019 - Current
BACK OFFICE SUPPORT
STREAM EFFICIENCY
06.2018 - 03.2019
TECHNICAL SUPPORT & SALES ASSOCIATE
CONVERGYS
06.2015 - 07.2018
Bachelor of Arts - Nursing
Our Lady of Fatima University (Valenzuela Campus)
04.2001 - 04.2012