Joseph Kenneth Carabeo
IT Supervisor - Infrastructure
987 Int.1 Morong St. Tondo, Manila
Summary
Results-oriented Supervisor with a strong background in team leadership and project execution. Specializes in fostering collaboration and driving team dynamics to achieve challenging objectives. Committed to creating an open culture that empowers employees and enhances overall organizational success.
Overview
15
15
years of professional experience
Work History
IT Infrastructure Supervisor
Marikina Valley Medical Center
03.2026 - Current
- Supervised daily operations to ensure adherence to healthcare protocols and standards.
- Implemented network infrastructure upgrades to enhance system performance and reliability.
- Collaborated with cross-functional teams to streamline IT operations and improve service delivery.
- Developed and maintained documentation for systems configurations and procedures, ensuring compliance with best practices.
- Conducted regular system audits to identify vulnerabilities and implement security enhancements.
- Managed vendor relationships, negotiating contracts to optimize services and reduce costs.
- Led team initiatives to integrate cloud solutions, improving scalability and flexibility of services.
- Mentored junior staff on technical troubleshooting processes, fostering skill development within the team.
- Spearheaded implementation of monitoring tools, enhancing proactive incident response capabilities across infrastructure systems.
- Participated in resource planning initiatives to ensure adequate budget allocation for hardware, software, and personnel needed to support infrastructure projects.
- Facilitated clear communication between IT teams and stakeholders during infrastructure projects to ensure alignment on goals, expectations, and progress updates.
- Optimized system performance by regularly monitoring key metrics and making necessary adjustments to configurations.
- Increased system reliability through regular software updates, hardware upgrades, and rigorous testing procedures.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of emergencies or system failures.
IT Technical Supervisor
DBL ISTS Technology
05.2025 - 02.2026
- Optimized server performance through regular maintenance, updates, and hardware replacements as needed.
- Collaborated with cross-functional teams to develop innovative solutions addressing complex IT challenges.
- Reduced downtime for critical systems through proactive monitoring and efficient troubleshooting.
- Enhanced system performance by implementing effective IT infrastructure upgrades and maintenance.
- Standardized IT processes across the organization, ensuring consistency in service delivery and support procedures.
- Mentored junior staff members, fostering a supportive environment that encouraged professional growth and skill development.
- Established a secure network environment by enforcing strict security policies and conducting regular vulnerability assessments.
- Troubleshot complex technical issues efficiently by leveraging extensive industry knowledge and practical experience.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Designed and evaluated WAN and LAN connectivity technologies.
- Improved customer satisfaction ratings with prompt resolutions of technical issues and thorough followups.
Azure Cloud Engineer
ANDIO IT Solutions
08.2021 - 05.2025
- Analyzed client business requirements to propose best solutions
- Successfully deployed Microsoft cloud technologies
- Troubleshot technical issues
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained and built VMs and containers through Azure and Azure Kubernetes Services.
- Projects:
- Telecommunication: Aug 2021 - Present Create and Maintain host pools, session host, Applications Groups, and Custom Images. Create report and troubleshoot issues related to azure Virtual Desktop
- Importer: April 2022 - Present Set-up, Maintenance, monitor and create a network using cisco product and maintain the security of the network and data of the company Finance
- Financing Company: April 2023 - Present Maintenance of Hyper-V server, Monitoring, execute backup and upgrading specification of the physical server
- Banking Company: June 2023 – September 2024, Support O365 Users, troubleshooting issuess related to O365, create technical documents related to issue.
- Banking Company: Dec 2023 - Present Create and Maintain host pools, session host, Applications Groups, and Custom Images. Create report and troubleshoot issues related to azure Virtual Desktop, Azure Kubernetes Services.
- Private Company: Nov. 2024 - Present, Support for azure Cloud. Create report and troubleshoot issues related to azure Virtual Machine Desktop
- Private Hospital Company: Nov. 2024 - Present, Support for azure Cloud Create report and troubleshoot issues related to azure Virtual Machine Desktop, Azure Kubernetes Services. Virtual network
- Provided second and third level technical support and troubleshooting to internal and external clients.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
I.T. Administrator
Coreon Mobile
02.2021 - 08.2021
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Providing timely and accurate customer feedback
- Talking to customers through a series of actions to resolve a problem
- Replacing or repairing the necessary parts
- Supporting the roll-out of new applications
- Managing multiple cases at one time
- Testing and evaluating new technologies
- Conducting electrical safety checks on equipment.
- Developed multi-site IT execution strategies, aligning work orders at [1-10] locations to effectively align available resources with historical service data
I.T. Administrator
Primetex Marketing
07.2019 - 09.2020
- Firewall Administration Fortinet (FortiGate 60D)
- DNS and DHCP Server Administration (WinServer2016)
- Manage Active Directory Server (WinServer2016)
- Mail Server Administration (MDaemon)
- System / Database Administration (Production Control System)
- Maintain Mac server and configure if necessary
- Manage I.T task with Ticketing and Inventory (GLPI Server and O.S ticket
- Maintain Physical Server and Virtual Servers
- File Storage Administration and Backups (NAS)
- Install, maintain, and monitor the company's network connection
- Responsible for system configuration, communications, and installation of hardware, Operating Systems, and software applications
- Configure all application needs of the client and WIFI Configuration
- Troubleshoot and maintain the connection of all branches
- (Site-to-Site VPN) Installation of additional machines and units for all users/clients
- Configure Cisco Layer-3 switch for new user IPs
- Configure and set up outlook emails for users
- Installation of Cameras (CCTV)
- Laptop, Printers Troubleshooting Repair
- Printer Troubleshooting, Repair, and Maintenance.
Sales/Technical
Lulu Hypermarket (Dubai Middle East)
04.2018 - 04.2019
- I.T Associate
- Selling Computer Parts, Accessories, Electronics, etc.
- Resolved average of 50-100 customer issues per month through active communication and dedicated research skills
Computer Technician
Firefly Mobile Inc.
07.2016 - 07.2017
- Computer Setup/Upgrades, Repair, and Maintenance
- Laptop, Printers troubleshooting
- Perform hardware and software installation/upgrades, including PC assembly and troubleshooting Linux, Ubuntu
- Networking WAN, LAN Maintenance
- Installation of I.P
- Camera (CCTV)
- Reprogram 3G Routers.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality
- Regularly monitored network infrastructure to identify potential bottlenecks or areas for improvement in maintaining stable connections
Senior I.T. Specialist Project Base
RVN Construction & Trading Int'l Corp
01.2015 - 01.2016
- Maintained servers and systems to keep networks fully operational during peak periods.
- Perform hardware and software installation/upgrades, including PC assembly and troubleshoot
- Monitored systems in operation and quickly troubleshot errors.
- Responded to end-user support requests, guiding individuals through troubleshooting tasks to resolve issues effectively.
- Communicated technical information in clear terms to non-technical individuals, enhancing user understanding and engagement.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems, ensuring network reliability and operational continuity during peak periods.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Computer Technician/Sales
PC Gilmore Corp.
09.2011 - 12.2014
- Sell Desktops, Notebooks, POS, Netbooks, and other Computer Peripherals
- Sold desktops, notebooks, POS systems, netbooks, and other computer peripherals to meet customer needs.
- Computer Setup/Upgrades, repair, and maintenance
- Set up, upgraded, repaired, and maintained computers to ensure optimal performance.
- Diagnosed and resolved laptop issues for improved performance.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information clearly to non-technical individuals, enhancing their understanding of products.
- Technical background to support the understanding of products in the industry
Education
Bachelor of Science - Information Technology
STI
Caloocan02-2011
Skills
- IT Service Management
- Network Administration
- Active Directory
- Microsoft Azure
- Microsoft 365
- Microsoft Exchange
- Microsoft Endpoint Management
- Cloud infrastructure
- Network Configuration
- Windows and macOS
- Microsoft Office
- Problem-solving abilities
Accomplishments
- Supervised team of 5 staff members.
- Documented and resolved Issue which led to Results.
- Implemented cybersecurity measures, including firewall policies, antivirus solutions, and access controls to protect organizational assets.
- Conducted regular security audits and vulnerability assessments, reducing security risks and ensuring compliance with company policies.
- Managed backup and disaster recovery solutions, ensuring business continuity and data protection.
- Achieved 99.9% network uptime through proactive infrastructure monitoring and preventive maintenance.
Timeline
IT Infrastructure Supervisor
Marikina Valley Medical Center
03.2026 - Current
IT Technical Supervisor
DBL ISTS Technology
05.2025 - 02.2026
Azure Cloud Engineer
ANDIO IT Solutions
08.2021 - 05.2025
I.T. Administrator
Coreon Mobile
02.2021 - 08.2021
I.T. Administrator
Primetex Marketing
07.2019 - 09.2020
Sales/Technical
Lulu Hypermarket (Dubai Middle East)
04.2018 - 04.2019
Computer Technician
Firefly Mobile Inc.
07.2016 - 07.2017
Senior I.T. Specialist Project Base
RVN Construction & Trading Int'l Corp
01.2015 - 01.2016
Computer Technician/Sales
PC Gilmore Corp.
09.2011 - 12.2014
Bachelor of Science - Information Technology
STI