JOEL JOHNN ADAWAG
EDUCATION CONSULTANT & CUSTOMER SUCCESS MANAGER
Cauayan, Province Of Isabela
Summary
Customer-focused Education Consultant and Customer Success Manager for Oracle NetSuite with strong technical support experience in hardware and software. Skilled in troubleshooting, delivering training, and building client relationships, with a focus on innovation and improving customer success.
Overview
16
16
years of professional experience
Work History
Education Consultant & Cust. Success Mngr.
Oracle NetSuite
Makati City, Metro Manila, Philippines (Remote)
01.2025 - Current
- Deliver training and enablement programs for clients using Oracle NetSuite, ensuring effective adoption of the platform
- Build and maintain strong client relationships, acting as a trusted advisor on best practices and system optimization
- Monitor account health and usage to proactively address risks and improve customer outcomes
- Identify opportunities for process improvement, system enhancements, and account growth to drive long-term customer success
Technical Support Engineer
SIMPLEMENTARY
Christchurch, England (Remote)
07.2022 - 12.2024
- Serve as the primary point of contact for support, assisting users of Simpro across desktop and mobile platforms, resolving technical and functional issues
- Configure and manage integration portals linking Simpro with solutions from Simplementary
- Design and implement custom workflows using Zoho Forms, including initial setup and seamless integration with Simpro
- Set up and onboard client accounts for Business X-Ray (Arkturus), enabling improved reporting and business insights
Customer Experience Manager
Oracle NetSuite
Makati City, Metro Manila, Philippines (Remote)
07.2019 - 11.2020
- Collaborate closely with the Oracle NetSuite Enterprise (Platinum) Support Team to drive customer satisfaction and maintain strong client relationships
- Partner with assigned Platinum accounts to develop deep understanding of daily NetSuite operations, enabling tailored support and guidance
- Serve as a customer advocate, delivering proactive and reactive communication while ensuring seamless coordination across internal teams and stakeholders
Technical Trainer and Quality Analyst
Sykes Asia Inc.
Quezon City, Metro Manila, Philippines
06.2010 - 07.2013
- Lead onboarding and training of new hires supporting VPN services for a major U.S. telecommunications provider, ensuring readiness for technical support roles
- Deliver refresher trainings and roll out product and support updates to upskill tenured team members
- Conduct quality monitoring and provide coaching to drive continuous performance improvement and service excellence
- Compile and analyze weekly team performance reports, presenting insights and recommendations to stakeholders
Education
Bachelor of Science - Electrical Engineering
Adamson University
Manila, Metro Manila, Philippines10.2003
Skills
Project Management
Customer Relationship Management
Team Management
Communication Skills
Networking Expert
Collaborative Nature
Staff User Training
Timeline
Education Consultant & Cust. Success Mngr.
Oracle NetSuite
01.2025 - Current
Technical Support Engineer
SIMPLEMENTARY
07.2022 - 12.2024
Customer Experience Manager
Oracle NetSuite
07.2019 - 11.2020
Technical Trainer and Quality Analyst
Sykes Asia Inc.
06.2010 - 07.2013
Bachelor of Science - Electrical Engineering
Adamson University