Jizzon C. Badanoy

• Facilitate onboarding and cooperation with advertisers and agency strategic account managers to create and refine Google Ads campaigns, utilizing Google's best practices across multiple business verticals in North America
• Establish and maintain a robust pipeline management system for all assigned accounts in my designated pod 139.
• Conduct thorough, efficient, and effective lead mining, email outreach, and pre-call preparation strategies to boost contactability, scheduled meetings, and advertisers' willingness to cooperate.
• Address and resolve advertisers' urgent concerns promptly through email, calls, SMS, and scheduled or follow-up meetings.
• Demonstrate a consultative selling approach by following the required call flow, starting with pre-call preparation, a strong introduction, quality needs assessment, pitch and value positioning, objection handling, and effective closing.
• Run effective meetings by establishing meeting goals, understanding customers' marketing objectives and business needs, communicating value, customised solutions, sales ambitions, and anticipating and understanding customers' soft and hard objections, as well as how to resolve them.
• Create escalation tickets to the support team for billing concerns, advertiser and business verification issues, recurring ads policy violations, and other Google-related products and services issues.
• Coordinate with the Technical Solutions team for technical-related issues such as website tracking, Google Analytics, ECW implementation, and troubleshooting.
• Utilize Google Gemini, MultipleAI, and various integrated Google AI tools to enhance workflow

Deliver exceptional customer service and technical assistance as Apple Support Advisor specializing in Media Services, billing and subscriptions, Apple IDs, iPhones, iPads, AirPods, Apple Watch, MacBook, Beats, and diverse Apple products and services across Asia Pacific region.

Deliver prompt, reliable, and accurate information to customers for pre-sales, post-sales, and technical inquiries via phone, email, and chat.

Assume full responsibility for customer issues by recognizing concerns and tailoring interactions.

Set customer expectations by outlining troubleshooting steps and potential resolutions.
Perform Root Cause Analysis utilizing Probe-Analyse-Isolate-Resolve methodology for accurate problem diagnosis.

Collaborate with cross-functional teams to uphold company standards in issue resolution.
Inform customers on resolution processes and advocated for effective self-service resources

Demonstrate exceptional Customer Service and technical expertise for one of the biggest ISP/Telco companies in the United States.

• Provides prompt, reliable, and accurate information and support to new and existing customers’ self-installation setup kit, bundle plans and promotions, Home-networking, and other ISP-related issues.
• Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
• Diagnosed Home Networking system problems using remote tools to access customer machines.
• Integrate consultative selling by uncovering customers' needs and pain points and highlighting the values and benefits of the upgrade as part of the resolution.