Jiro Conwi
Customer Service Representative
Lipa City, Province of Batangas
Summary
Dedicated and customer-focused. With years of experience in fast-paced call centers environments. Proven ability to handle high call volumes, resolve customer issues efficiently, and maintain a positive customer experience. Has high analytical skills, complemented by a proactive and diligent approach to problem-solving.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Customer Service Representative
ResultsCX
Lipa City
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Application Security Engineer
SitesPhil
Lipa City
04.2021 - 05.2024
- Conducted regular security assessments to identify vulnerabilities.
- Collaborated with an IT team to assess the security infrastructure of our clients and provide necessary advice to strengthen security defenses.
Order Management Officer
TSA Philippines
Pasay
03.2016 - 12.2016
- Managed the order processing cycle from receipt to fulfillment, ensuring accuracy and timely delivery.
- Maintained detailed records of orders and inventory levels to support efficient operations.
Network Operations Trainee
ProdataNet, Inc.
03.2016 - 12.2016
- Booted System Units (Mini-ITX) that run on Linux.
- Assisted in setting up a Computer Cafe that endorses the company's Fast Internet Service and portable machines.
Math Tutor
Brainy Child Tutorial Center
03.2013 - 11.2015
- Provided individualized tutoring sessions to high school students, improving their understanding of mathematical concepts.
- Developed customized lesson plans to meet students' specific needs.
Education
Bachelor of Science - Electronics Engineering
National College of Science And Technology
Dasmarinas 06.2013 - 03.2016
BS - Electronics Engineering
Cavite State University
Imus, Cavite 06.2010 - 03.2013
Skills
Excellent Communication Skills
undefinedCertification
ISC2 Certified in Cybersecurity
Timeline
Customer Service Representative
ResultsCX
08.2024 - Current
Application Security Engineer
SitesPhil
04.2021 - 05.2024
Order Management Officer
TSA Philippines
03.2016 - 12.2016
Network Operations Trainee
ProdataNet, Inc.
03.2016 - 12.2016
Bachelor of Science - Electronics Engineering
National College of Science And Technology
06.2013 - 03.2016
Math Tutor
Brainy Child Tutorial Center
03.2013 - 11.2015
BS - Electronics Engineering
Cavite State University
06.2010 - 03.2013
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