Jireh Mayo Dusaban
Philippines,Davao City
Summary
Customer Service Professional with expertise in building rapport and efficiently gathering information. Achieved service quality targets through active listening, empathy, and clear communication, fostering productive interactions. Detail-oriented Customs Clearance Agent with a focus on accurate documentation processing and compliance, supporting logistical operations through analytical problem resolution.
Overview
1
1
Language
6
6
years of professional experience
Work History
Telephone Interviewer
Dynata Philippines
Davao City, Philippines
05.2026 - 09.2026
Registration CARM
Flatworld Solutions
Davao City, Philippines
12.2024 - 05.2026
- Engaged with customers to understand needs and deliver tailored service, fostering positive relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Identified issues and analysed information to deliver practical solutions, improving service quality.
- Managed complaints with calm, clear communication and problem-solving.
- Assisted team by taking on various responsibilities to ensure smooth operations.
Release Customs Analyst
Flatworld Solutions
Davao City, Philippines
09.2024 - 05.2026
- Processed customs documentation to expedite legitimate cargo movement through border checkpoints.
- Resolved issues and made decisions in international forwarding operations to ensure smooth transport activities.
- Used logistics systems to record cargo status, shipping activities and transactions for audit and consignment tracking purposes.
- Delivered high-quality service to maximise customer satisfaction.
Assistant Tutor
Private
06.2020 - 08.2022
- Tutored students in one-to-one and small group sessions to progress learning.
- Assisted students of all skill levels in core subjects, including maths and English.
- Adapted teaching techniques to suit various learning styles, ensuring all students remain engaged and motivated.
- Analysed student progress and prepared feedback to improve test results.
- Cultivated a safe and supportive learning environment where students felt comfortable asking questions and expressing difficulties.
Education
Science, Technology, Engineering, and Mathematics PRE-SCIENCE
Ateneo de Davao University Senior High School
Davao City01-2021
Bachelor of Science in Medical Laboratory Science
San Pedro College
Davao CitySkills
- Telephone interviewing
- Data entry
- Documentation accuracy
- Use of survey tools
- Customer service
- Complaint resolution
- Service quality
- Customer engagement
- Analytical thinking
- Time management
- Team collaboration
- Adaptive communication
- Conflict resolution
- Positive mindset
Languages
English
Upper Intermediate
B2
Timeline
Telephone Interviewer
Dynata Philippines
05.2026 - 09.2026
Registration CARM
Flatworld Solutions
12.2024 - 05.2026
Release Customs Analyst
Flatworld Solutions
09.2024 - 05.2026
Assistant Tutor
Private
06.2020 - 08.2022
Science, Technology, Engineering, and Mathematics PRE-SCIENCE
Ateneo de Davao University Senior High School
Bachelor of Science in Medical Laboratory Science
San Pedro College