JINKY LINA MALBAS
Lipa City
Summary
Dynamic and results-driven Customer Service Team Lead with 9 years of comprehensive experience in the BPO industry. Proven track record of success in leading teams across Technical Support, Billing, and Sales accounts, consistently delivering exceptional service and surpassing performance targets.
Overview
18
18
years of professional experience
Work History
Team Lead
TASKUS PHILIPPINES INC.
10.2021 - Current
- Door Dash
Team Lead
ALORICA PHILIPPINES INC.
04.2020 - 10.2021
- GrubHub Chat Support
Team Lead
ALORICA PHILIPPINES INC.
08.2019 - 04.2020
- Macys OmniChannel
Team Lead
ALORICA PHILIPPINES INC.
08.2017 - 08.2019
- Comcast West (Repair and Billing)
Subject Matter Expert
ALORICA PHILIPPINES INC.
10.2015 - 08.2017
- Comcast West Repair
Customer Service Representative
ALORICA PHILIPPINES INC.
03.2015 - 10.2015
- Comcast West Billing
Trainer
CHIPMOS Technologies - Taipei
08.2007 - 09.2011
- Chipmos Tech
Education
BACHELOR OF SCIENCE - Business Management
Lipa City Colleges
Skills
- Agent Coaching and Development
- Root Cause Analysis
- SMART Action Planning
- Team Performance Analysis
Accomplishments
- Top Team Lead for Q2 and Q3 2024, DoorDash | TaskUs
- Top Team Lead for the year 2020, GrubHub Chat Support | Alorica
- Top Team Lead for November 2020, GrubHub Chat Support | Alorica
- Top Team Lead for October 2020, GrubHub Chat Support | Alorica
- Top 2 Team Lead for September, 2020, GrubHub Chat Support | Alorica
Timeline
Team Lead
TASKUS PHILIPPINES INC.
10.2021 - Current
Team Lead
ALORICA PHILIPPINES INC.
04.2020 - 10.2021
Team Lead
ALORICA PHILIPPINES INC.
08.2019 - 04.2020
Team Lead
ALORICA PHILIPPINES INC.
08.2017 - 08.2019
Subject Matter Expert
ALORICA PHILIPPINES INC.
10.2015 - 08.2017
Customer Service Representative
ALORICA PHILIPPINES INC.
03.2015 - 10.2015
Trainer
CHIPMOS Technologies - Taipei
08.2007 - 09.2011
BACHELOR OF SCIENCE - Business Management
Lipa City Colleges
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