Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jinky Olivar

Team Leader
Taguig

Summary

Seasoned Supervisor with extensive experience in leading team members to achieve on-time job completion, task assignment, employee training, feedback provision, conflict mediation, and implementation of company procedures. Exceptional communication and listening skills coupled with a strong leadership vision drive teams toward meeting goals efficiently. Seeking to leverage 8 years of experience in the BPO industry, including 2 years as a Supervisor for Back Office Operations with Spirit Airlines, to transition into a successful virtual assistant or freelance role. Committed to delivering exceptional service, fostering client relationships, and contributing to client growth and success in a remote work environment.

Overview

8
8
years of professional experience

Work History

CSR - Spirit Airlines

Everise, Philippines
12.2015 - 02.2018
  • Assist Guests with flight reservations and ticket purchases
  • Handle Guests complaints and provide appropriate solutions
  • Inform Guests about flight details, luggage limitations, and safety procedures
  • Assist passengers with special needs, including helping with wheelchairs and unaccompanied minors
  • Coordinate with other team members to ensure smooth operations and customer satisfaction
  • Maintain a high level of knowledge about the airline’s services and package
  • Assist Guests with inquiries regarding their free spirit account

Back Office/Spirit Airlines

Everise, Philippines
02.2018 - 06.2022
  • Outbound Calls: Handled outbound calls for IROP, downgrade, Incomplete transaction, Schedule change and etc.
  • Service Animal Assistance: Reviewed documents for guests traveling with service animals, ensuring a smooth journey.
  • Medical Exemption: Assisting guests with medical concerns, ensuring compliance with relevant policies and procedures.
  • Receipt Reimbursement: Carefully reviewed receipts for guest out of pocket expenses during uncontrollable IROPs for reimbursement purposes.
  • Balanced incomplete transactions promptly to maintain accuracy.
  • Processed refund for duplicate bookings.
  • Handles any type of refund request from the Guests.

Supervisor - Back Office/Spirit Airlines

Everise, Philippines
06.2022 - Current
  • Led and managed a team to achieve optimal performance, timely completion of tasks, and adherence to company procedures.
  • Trained, mentored, and coached employees to ensure a high level of competency and productivity within the team.
  • Conducted regular performance reviews, providing constructive feedback and setting goals for improvement.
  • Mediated interpersonal conflicts and resolved issues, promoting a positive and cohesive team environment.
  • Coordinated workflow and resource allocation to maximize team efficiency and productivity.
  • Directly report to clients, ensuring timely updates and addressing their needs.

Education

Bachelor of Science - Hotel And Restaurant Management

STI Academic Center
Fort Bonifacio, Taguig City
04.2001 -

Skills

undefined

Timeline

Supervisor - Back Office/Spirit Airlines

Everise, Philippines
06.2022 - Current

Back Office/Spirit Airlines

Everise, Philippines
02.2018 - 06.2022

CSR - Spirit Airlines

Everise, Philippines
12.2015 - 02.2018

Bachelor of Science - Hotel And Restaurant Management

STI Academic Center
04.2001 -
Jinky OlivarTeam Leader