Jinky Liu
Imus, Province Of Cavite
Summary
Dynamic and dedicated Front Desk Receptionist with proven expertise at Taishan Global Solution Inc. Skilled in appointment scheduling and customer service, consistently delivering exceptional first impressions and enhancing visitor experiences. Adept at managing high-volume calls and resolving issues, contributing to improved office efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Taishan Global Solution Inc.
12.2018 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Receptionist
Interweb Global Inc.
11.2017 - 09.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Service Representative
Globe Telecom
09.2016 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Sales Representative
PLDT Global
05.2016 - 08.2016
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
Bachelor of Science - Business Administration
Nueva Ecija University of Science And Technoloy
Cabanatuan City, Province Of Nueva Ecija, Philippines04-2014
Skills
- Microsoft Office
- Appointment scheduling
- Data entry
- Customer service
- Time management
- Problem solving
- Listening skills
- Administrative skills
- File organization
- Hospitality services
- Meeting scheduling
- File management
- Basic accounting
Timeline
Front Desk Receptionist
Taishan Global Solution Inc.
12.2018 - 03.2020
Front Desk Receptionist
Interweb Global Inc.
11.2017 - 09.2018
Customer Service Representative
Globe Telecom
09.2016 - 03.2017
Customer Service Sales Representative
PLDT Global
05.2016 - 08.2016
Bachelor of Science - Business Administration
Nueva Ecija University of Science And Technoloy
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