Jinky Lazaro
Abu Daniq Qassinia Sharjah
Summary
Experienced healthcare professional with a strong background in patient care advocacy. Demonstrated success in resolving patient issues and coordinating care with medical teams. Committed to fostering team collaboration and adapting to evolving needs in the healthcare industry. Skilled in effective communication and empathetic interactions, ensuring positive patient experiences. Possess extensive knowledge of prior authorization, obtaining referrals, reviewing claims, and resolving escalations, contributing to streamlined healthcare processes.
Overview
10
10
years of professional experience
Work History
Community Pharmacist
The Generics Pharmacy
06.2021 - 01.2025
- Counseled patients regarding proper intake of medications.
- Educated patients on proper medication use.
- Developed strong relationships with healthcare providers, resulting in improved patient care and communication.
Senior Process Executive
Cognizant Technology Solutions, CTS
02.2018 - 12.2024
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Processed and finalized appeals and grievances within agreed-upon turnaround time.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Established clear communication channels with clients, ensuring timely updates on issue resolution progress.
Distributor Pharmacist
Parson's Drug
05.2015 - 06.2021
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Increased customer satisfaction by providing exceptional service and support to distributors.
Clinical Specialists II
Pointwest Innovation Corporation
03.2015 - 06.2017
- Processed plans and super IDs for patients based on the specific drug list request by the clients
- Ensure clients and patients privacy by following all guidelines and standards in providing care
Education
Bachelor of Science - Pharmacy
Our Lady of Fatima University
Valenzuela, Metro Manila, Philippines10-2014
Skills
- Clinical awareness
- Leadership skills
- Team approach
- Positive attitude
- Medication dispensing
- HIPAA compliance
- Appointment scheduling
- Insurance verification
- Customer service and communication skills
Personal Information
- Age: 32
- Place of Birth: Cagayan Valley
- Date of Birth: 07/21/92
- Gender: Female
- Marital Status: Married
Additional Information
Ailyn Bargoyo
Senior Process Executive
Cognizant Technology Solutions
0917-144-1216
Josephine Libre
Branch Manager, The Generics Pharmacy
0946-480-1829
Sheryl M. Siy
President- J&S Health Care Corp
0922-858-6824
Training
- Licensing Seminar for Drug Distributors
- Continuing Professional Development Seminar
- Implementation of the Pharmacy DOTS Initiative
- Pharmacist's as Caring Professional
- Unilab Medical Education and Development
Professional Membership and Affiliation
Pharmacy Licensure Examination
January 2015
Junior Chapters of Philippines Pharmacists
August 2013- Present
Timeline
Community Pharmacist
The Generics Pharmacy
06.2021 - 01.2025
Senior Process Executive
Cognizant Technology Solutions, CTS
02.2018 - 12.2024
Distributor Pharmacist
Parson's Drug
05.2015 - 06.2021
Clinical Specialists II
Pointwest Innovation Corporation
03.2015 - 06.2017
Bachelor of Science - Pharmacy
Our Lady of Fatima University
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