Jinky De La Ria Dangca
Valenzuela, Metro Manila
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
29
29
years of professional experience
Work History
Transportation Dispatcher
The Junk Car Solution
10.2022 - 07.2024
- Coordinated driver dispatch to accomplish daily scheduled pick ups.
- Monitored and tracked status of cars en route to confirm on-time scheduled appointments.
- Worked closely with customers to effectively resolve issues and complaints.
- Increased customer satisfaction through timely communication and accurate ETA's
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
Freight Dispatcher
Vocaroo
03.2021 - 05.2022
- Coached and mentored junior dispatchers, sharing insights and best practices to elevate their performance in managing freight assignments.
- Assisted in the development of departmental budgets by providing accurate forecasts related to staffing needs, equipment requirements, and other resources necessary for successful dispatch operations.
- Coordinated effectively between clients, carriers, and internal departments to ensure smooth execution of shipments from pickup to delivery.
Service Online Bidder Officer
PHILGEPS
04.2019 - 11.2021
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Improved seminar relationships through regular communication, timely payments, and transparent dealings.
- Reduced costs with meticulous supplier negotiation and strict adherence to budget constraints.
- Monitored market trends closely to identify potential shifts in pricing or availability that could affect procurement decisions.
- analyzed budget costing while setting a pricing strategy for selling proposition and follow up clients for target confirmation for winning bids
Hotel Reservations Agent
Punta Amelita Garden Resort
08.2014 - 11.2019
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Managed large call volumes, maintaining professionalism and attention to detail under pressure.
- Utilized various software systems for efficient reservation processing and data management.
- Assisted guests in selecting suitable accommodations based on their preferences and budget.
- Maintained up-to-date knowledge of hotel promotions, rates, and availability for accurate bookings.
- Monitored hotel's budget and financial records.
Customer Service Associate
Booksale Store
11.2002 - 06.2007
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Senior Sales Coordinator
Giordano Philippines
09.1995 - 02.2002
- Increased sales revenue by developing and implementing strategic sales plans.
- Spearheaded new business development initiatives, resulting in a larger market share.
- Implemented training programs for both new hires and existing employees to enhance skill sets necessary for success.
- Analyzed sales data to identify trends, opportunities, and areas for improvement within the organization.
Education
Bachelor of Science - BS Custom Administration
Emilio Aguinaldo College
Taft Avenue Manila 08.1998
Skills
- Conflict resolution techniques
- Logistics Coordination Proficiency
- Tracking tasks
- E-mail handling and Email inbox
optimization - Calendar & Meeting Scheduling
- Research, Data Collection and Data
Entry - Website post management
- Customer Support
- Google Suite: Drive, Docs, Sheets,
Forms, Mail, Calendar, Slides - MS Office (Word, Excel, PowerPoint,
Outlook)
Timeline
Transportation Dispatcher
The Junk Car Solution
10.2022 - 07.2024
Freight Dispatcher
Vocaroo
03.2021 - 05.2022
Service Online Bidder Officer
PHILGEPS
04.2019 - 11.2021
Hotel Reservations Agent
Punta Amelita Garden Resort
08.2014 - 11.2019
Customer Service Associate
Booksale Store
11.2002 - 06.2007
Senior Sales Coordinator
Giordano Philippines
09.1995 - 02.2002
Bachelor of Science - BS Custom Administration
Emilio Aguinaldo College
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