Jinky Abad-Rivera
Binangonan, Rizal
Summary
Knowledgeable Marketplace Onboarding Specialist with background in effectively guiding new sellers through comprehensive onboarding processes. Proven success in enhancing seller engagement and retention by creating streamlined onboarding programs. Demonstrated abilities in communication and organization to ensure smooth transition for new sellers.
Overview
7
7
years of professional experience
Work History
Marketplace Onboarding Coordinator
Kogan AU
09.2024 - Current
- Guide new sellers through the account setup process, ensuring all necessary documentation and information are accurately submitted.
- Support sellers in integrating their accounts across various platforms and tools, offering technical assistance as needed.
- Perform detailed product data enrichment to ensure all listings meet quality standards and comply with Australian regulations.
- Provide continuous support to sellers, resolving any issues related to their accounts or product listings.
Marketplace Onboarding Specialist
Baby Bunting AU
04.2023 - 05.2024
- Guide new sellers through the account creation process, ensuring all required documentation and information are accurately provided.
- Assist sellers with integrating their accounts using various platforms and tools, providing technical support as needed.
- Conduct thorough product data enrichment, ensuring all listings meet quality standards and comply with Australian regulations.
- Provide ongoing support to sellers, addressing any issues or concerns related to their accounts or product listings.
- Encourage and assist sellers in participating in promotional campaigns and seasonal sales to boost visibility and sales.
- Monitor seller accounts to ensure they receive adequate exposure on the marketplace, leveraging various tools and strategies to drive traffic and increase sales.
Deal Content Coordinator
GrabOne NZ (VirtualStaff365)
05.2022 - 04.2023
- Generate content based on the data submitted by the sellers such as copy writing, image editing, and proof-checking through both backend and front-end systems.
- Manage quality by upholding brand guidelines, adhering to legal requirements, and following compliance procedures.
- Craft captivating copy for listings, maintaining accurate and grammatically precise content according to relevant brand, advertising standards and guidelines.
Marketplace Onboarding Specialist
Click Central AU (VirtualStaf365)
09.2021 - 05.2022
- Guide new sellers through the account creation process, ensuring all required documentation and information are accurately provided.
- Assist sellers with integrating their accounts using various platforms and tools, providing technical support as needed.
- Conduct thorough product data enrichment, ensuring all listings meet quality standards and comply with Australian regulations.
- Provide ongoing support to sellers, addressing any issues or concerns related to their accounts or product listings.
Marketplace Seller Support Specialist
Catch of the Day AU
11.2020 - 09.2021
- Providing support to sellers with general inquiries regarding orders, payments, incidents, product reviews, and product data issues.
- Recommending improvements and identifying opportunities for enhancement.
- Addressing product listing concerns raised by the Customer Service Team and identifying and resolving issues related to the Marketplace.
Marketplace Dispute Resolution Agent
Catch of the Day AU
04.2019 - 11.2020
- Managing escalations by setting accurate expectations and resolving issues through effective communication.
- Analyzing and monitoring customer problems to ensure they are addressed appropriately.
- Responsible for overseeing overall Net Promoter Score (NPS) insights.
Customer Service Representative
Catch of the Day AU
06.2018 - 04.2019
- Handling inbound and outbound calls, chat and email support, to manage customer orders and transactions, including order tracking, returns, billing, and other general inquiries.
Education
AB English -
ICCT Colleges
Binangonan, RizalSkills
- Organized
- Communication
- Teamwork
- Meeting Deadlines
- Critical thinking
Timeline
Marketplace Onboarding Coordinator
Kogan AU
09.2024 - Current
Marketplace Onboarding Specialist
Baby Bunting AU
04.2023 - 05.2024
Deal Content Coordinator
GrabOne NZ (VirtualStaff365)
05.2022 - 04.2023
Marketplace Onboarding Specialist
Click Central AU (VirtualStaf365)
09.2021 - 05.2022
Marketplace Seller Support Specialist
Catch of the Day AU
11.2020 - 09.2021
Marketplace Dispute Resolution Agent
Catch of the Day AU
04.2019 - 11.2020
Customer Service Representative
Catch of the Day AU
06.2018 - 04.2019
AB English -
ICCT Colleges
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