Jinkie Padriquel
Davao Del Sur
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Ibex as a Sales Support Specialist. Expert in consultative selling and adaptability, I excel in multitasking and effective communication, significantly improving service delivery and operational efficiency. Skilled in leveraging product knowledge and organizational skills to achieve and surpass sales and service objectives. Results-driven Sales Support Specialist known for productivity and efficiency in task completion. Skilled in customer relationship management, data analysis, and sales process optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless support to sales teams and clients alike.
Overview
8
8
years of professional experience
Work History
Sales Support Specialist (Tier-2)
Ibex
Davao
2024.01 - 2024.12
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Provided excellent customer service by responding promptly to inquiries and requests.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
- Assisted customers with inquiries related to product availability or changes in order status.
- Created purchase orders for suppliers based on customer requirements.
Mortgage Loan Officer Assistant
Direct - US client
USA
2022.09 - 2023.12
- Set and confirmed appointments with clients, realtors and business partners and initiated marketing contact with new leads and realtors.
- Coordinated appraisal orders and obtained necessary title work for loan processing.
- Managed and updated client databases to ensure accuracy of contact and loan information.
- Maintained updated knowledge of current lending regulations and guidelines.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Conducted preliminary loan interviews and gathered borrower information.
- Ensured accurate data entry of loan application information into system.
BPO Trainer
Alorica
Makati
2020.01 - 2022.06
- Trained newly hired top talent to fill key positions and maximize productivity.
- Recommended changes or improvements in existing training processes as needed.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Documented all training activities including attendance records, feedback forms, surveys.
- Provided feedback on employee performance based on observed results during training sessions.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Maintained up-to-date knowledge of industry trends and best practices.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Financial Services Representative
EXL Holdings
Pasay City
2018.11 - 2019.12
- Guided stakeholder strategies with financial advice.
- Established strong and positive working relationships within organization to contribute to team success.
- Processed transactions quickly and accurately in accordance with established procedures.
- Demonstrated understanding of and adherence to federal and state regulations for financial aid.
- Analyzed financial data to identify opportunities for increasing profitability.
- Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning.
- Built and maintained strong client relationships through exceptional service and communication.
- Received and posted payments to loan accounts.
- Provided accurate information regarding fees, commissions, regulations related to financial services.
Technical Support Representative/Sales Associate
VXI
Pasay City
2016.11 - 2018.08
- Used remote login tools to assist clients with technical and product questions.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Developed and maintained strong relations with customers to meet quality expectations.
- Recommended upgrades or additional features that could enhance user experience.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Education
Some College (No Degree) - Bachelor of Science in Development Communication
Central Mindanao University
Bukidnon, PhilippinesSkills
- Time management
- Adaptability
- Multitasking capacity
- Effective communication
- Product knowledge
- Written communication
- Sales strategy
- Organizational skills
- Adaptability and flexibility
- Consultative selling
Affiliations
I strive for balance by cultivating curiosity in all areas of life. I read, explore new hobbies, stay active, and prioritize relationships. Whether engaging in meaningful work, learning, or enjoying leisure, I aim to maintain a healthy, thoughtful approach to everything, embracing both growth and relaxation.
Accomplishments
- Awarded as Over-all Top agent in sales
- Promoted as Team Manager after six months
- Promoted as Trainer after six months
- Best Employee awardee
Timeline
Sales Support Specialist (Tier-2)
Ibex
2024.01 - 2024.12
Mortgage Loan Officer Assistant
Direct - US client
2022.09 - 2023.12
BPO Trainer
Alorica
2020.01 - 2022.06
Financial Services Representative
EXL Holdings
2018.11 - 2019.12
Technical Support Representative/Sales Associate
VXI
2016.11 - 2018.08
Some College (No Degree) - Bachelor of Science in Development Communication
Central Mindanao University