Hi, I’m
Jimz Mclien Achas
Baguio City
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
years of professional experience
Work History
Atlassian Philippines Inc.Bonifacio Global City, Taguig
Training Onboarding Manager
10.2022 - 03.2024
Job overview
- Identified opportunities for improvement in the onboarding process.
- Provided guidance and support to newly hired employees throughout their first year of employment.
- Developed and implemented onboarding plans for new employees, including orientation programs and training schedules.
- Facilitated communication between human resources personnel and hiring managers regarding onboarding needs.
- Developed and implemented onboarding plans for new hires.
Atlassian Philippines Inc.Bonifacio Global City, Taguig
Training Specialist
09.2021 - 10.2022
Job overview
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Produced high-quality videos for future training purposes.
- Coordinated with subject matter experts in order to develop comprehensive training content.
- Delivered virtual instructor-led training sessions via video conferencing technology.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
Atlassian Philippines Inc.Bonifacio Global City, Taguig
Customer Advocate
07.2018 - 09.2021
Job overview
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
- Developed strong relationships with customers by providing timely responses and solutions.
- Provided customer support through phone, email and chat channels.
- Assisted customers with product selection based on their individual needs.
- Utilized various software tools such as CRMs or ticketing systems for tracking purposes.
QBE Group Shared Services Centre | QBE PhilippinesCebu City
Insurance Specialist
06.2015 - 07.2018
Job overview
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Negotiated payment arrangements with patients and and or their families as needed.
- Resolved discrepancies between charges on invoices and those billed to the insurance company.
Education
Bukidnon State UniversityMalaybalay City, Bukidnon, Philippines
Bachelor of Science from Elementary Education
03-2011
Skills
- Onboarding, Training, and Development
- Training development
- Stakeholder Management
- Task Prioritization
- Professionalism
- Multitasking
- Teamwork and Collaboration
- Time management abilities
- Adaptability and Flexibility
- Problem-Solving
- Excellent Communication
- Reliability
Timeline
Training Onboarding Manager
Atlassian Philippines Inc.
10.2022 - 03.2024
Training Specialist
Atlassian Philippines Inc.
09.2021 - 10.2022
Customer Advocate
Atlassian Philippines Inc.
07.2018 - 09.2021
Insurance Specialist
QBE Group Shared Services Centre | QBE Philippines
06.2015 - 07.2018
Bukidnon State University
Bachelor of Science from Elementary Education
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