Summary
Overview
Work History
Education
Skills
Timeline
Training
Video Editing
SalesAssociate
Jimuel Estepa

Jimuel Estepa

Baguio City, Province Of Benguet,BEN

Summary

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

17
17
years of professional experience

Work History

Sales Associate

Be Epic LLC
12.2024 - 06.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Managed returns, exchanges and refunds in accordance with store policy.

CSR

RG26 Technology LLC
03.2024 - 09.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Virtual Assistant

Leakshield
07.2023 - 12.2023
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.

Virtual Assistant

Axiom Financing
02.2023 - 07.2023
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.

CSR

CONCENTRIX Makati
12.2019 - 03.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

CSR

SITEL Baguio PH
04.2018 - 11.2018
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Person in Charge

SUBWAY Muscat
01.2015 - 01.2017
  • Thru-put preparation for company’s standards.
  • Maintaining holds and stocks of stores.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Computer Technician

ENIGMA Technologies Inc.
01.2010 - 01.2012
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.

Computer Technician

CHEALSY Computer Sales
01.2008 - 01.2010
  • Maintained and updated Windows operating system monitors platforms
  • Oversaw new installation wiring projects.
  • Responded to and resolved computer system problems as required.

Education

No Degree - Medical Technology

University of Baguio
Baguio
01.2005

High School Diploma -

Pines City National High School
Baguio
01.2001

Elementary School -

SLU Laboratory Elementary School
01.1996

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

Be Epic LLC
12.2024 - 06.2025

CSR

RG26 Technology LLC
03.2024 - 09.2024

Virtual Assistant

Leakshield
07.2023 - 12.2023

Virtual Assistant

Axiom Financing
02.2023 - 07.2023

CSR

CONCENTRIX Makati
12.2019 - 03.2021

CSR

SITEL Baguio PH
04.2018 - 11.2018

Person in Charge

SUBWAY Muscat
01.2015 - 01.2017

Computer Technician

ENIGMA Technologies Inc.
01.2010 - 01.2012

Computer Technician

CHEALSY Computer Sales
01.2008 - 01.2010

No Degree - Medical Technology

University of Baguio

High School Diploma -

Pines City National High School

Elementary School -

SLU Laboratory Elementary School

Training

  • Fully proficient using Microsoft Windows Operating Systems.
  • Computer maintenance both hardware and software.
  • Adapt to incorporate new technology into my professional use.

Video Editing

Edited a dynamic lifestyle vlog with fast-paced cuts, background music syncing, color grading for a warm tone, and animated lower-thirds to introduce segments. Used Adobe Premiere Pro and custom LUTs for consistent branding.

Jimuel Estepa