JIMSON P. DE GUZMAN
Dagupan City,Philippines
Summary
A dedicated professional with a background in customer service and compliance administration, I am now eager to transition into the IT field. Throughout my career, I have developed strong problem-solving, communication, and organizational skills. I am passionate about learning new technologies and am committed to growing my technical abilities. My attention to detail, ability to manage multiple tasks, and strong work ethic have prepared me to contribute effectively to an IT role. I am excited to apply my transferable skills while continuing to learn and develop in the IT industry.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Compliance Admin Assistant (Remote Work)
Buy It Direct Ltd.
Huddersfield, United Kingdom
09.2023 - 02.2025
- Coordinated with suppliers to request and obtain compliance reports, ensuring product adherence to industry standards and regulations.
- Regularly updated project tasks on Planner, ensuring clear documentation of progress and adding relevant comments to each ticket for transparency and team collaboration.
- Organized and filed compliance reports in designated folders, ensuring accurate matching of reports to corresponding SKUs for efficient record-keeping and easy retrieval.
- Coordinated with suppliers to obtain necessary revisions to reports, ensuring alignment with compliance requirements and company guidelines.
- Managed artwork request process, ensuring timely delivery and alignment with product guidelines and specifications.
- Updated product manuals, ensuring accurate safety requirements, proper alignment/arrangements, and relevant images were included for clarity and compliance.
- Support compliance team in developing and implementing policies and procedures that uphold organizational standards
- Proactively followed up with suppliers to obtain credit notes, ensuring timely processing of financial transactions and maintaining accurate records
Customer Service Advisor (Remote work)
Buy It Direct Ltd.
Dagupan City, Pangasinan
12.2022 - 09.2023
- Managed incoming calls, delivering exceptional customer service in retail environment. delivery status and resolving issues..
- Collaborated with team members to enhance response times and improve customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Customer Service representative
IQOR Philippines
Clark, Pampanga
01.2019 - 05.2022
- Handled customer inquiries for telecommunications account (US), providing support and troubleshooting assistance.
- Processed sales and orders, coordinating with suppliers for timely delivery
- Improved customer satisfaction through effective problem resolution and upselling.
- Configured computer systems for optimal performance, enhancing user satisfaction.
- Supported new laptop setups, including OS and software installation.
- Performed hardware troubleshooting, ensuring efficient repairs.
- Collaborated with technicians to streamline processes and improve service delivery.
OJT Intern
PC Cartel Service Center
Dagupan City, Philippines
08.2017 - 11.2017
- Computer and printer repairs
- Participated in installing security camera.
- Operating Systems Installation: Installing and configuring operating systems (Windows, Linux, etc.) on new hardware.
- PC Hardware Assembly: Building custom PCs from start to operational setup.
- Sales
Education
Bachelor of Science - Information Technology
AMA Computer College
Dagupan 01.2015 - 01.2018
Skills
- Attention to Detail: Highly detail-oriented in all tasks, ensuring that all customer and compliance data is accurate
- Microsoft Office Suite: Proficient in using Excel, Word, PowerPoint, and other office applications for reporting, documentation, and communication
- Adaptability: Ability to adapt to changing customer demands and regulatory requirements
- Time Management: Effectively prioritizing tasks and managing time to meet deadlines and targets in both customer service and compliance environments
Accomplishments
Web Designer of the Year (2018)
Languages
English
Upper intermediate (B2)
Timeline
Compliance Admin Assistant (Remote Work)
Buy It Direct Ltd.
09.2023 - 02.2025
Customer Service Advisor (Remote work)
Buy It Direct Ltd.
12.2022 - 09.2023
Customer Service representative
IQOR Philippines
01.2019 - 05.2022
OJT Intern
PC Cartel Service Center
08.2017 - 11.2017
Bachelor of Science - Information Technology
AMA Computer College
01.2015 - 01.2018
Similar Profiles
Aniya McgrawAniya Mcgraw
Receptionist at Direct BuyReceptionist at Direct Buy
Aia CaprichoAia Capricho
Admin Assistant/Customer Service at Direct To Customers Limited/MDF Direct/Ply DirectAdmin Assistant/Customer Service at Direct To Customers Limited/MDF Direct/Ply Direct
Mohan RaamuMohan Raamu
Merchandising and Buying Lead at Buy Buy BabyMerchandising and Buying Lead at Buy Buy Baby