Jimrose Beltran
Quality Analyst
Quezon City
Summary
Dedicated professional with a strong background in customer service, time management, troubleshooting, and problem-solving. Eager to leverage these skills to drive success and foster innovation within a dynamic organization. Committed to continuous learning and development, with a focus on enhancing operational efficiency and contributing positively to team objectives. Seeking a challenging role that offers opportunities for growth and the chance to make a meaningful impact.
Overview
12
12
years of professional experience
Work History
Online Travel Agent
Chinita's Dreamland Travel & Tours
Remote
02.2023 - Current
- Participated in ongoing professional development opportunities related to the travel industry, enhancing expertise in the field.
- Managed complex itineraries for multi-destination trips, ensuring a seamless travel experience for clients.
- Increased repeat business through exceptional customer service and follow-up communications.
- Enhanced customer satisfaction by providing personalized travel recommendations and booking services.
- Prioritized client safety and well-being by staying up-to-date on travel advisories and providing appropriate guidance during trip planning.
Quality Assurance Associate
Alorica Teleservices Inc.
Quezon City
10.2021 - Current
- Monitor calls and providing actionable insights.
- Compile and analyze statistical data.
- Ensure ongoing compliance with quality and industry regulatory requirements.
- Recommend, implement corrective actions to ensure that quality assurance standards are achieved.
- Develop and execute test plans to ensure that all objectives are met.
Customer Service Representative
Alorica Teleservices Inc.
Quezon City
10.2018 - 10.2021
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Ensure customer satisfaction and provide professional customer support.
Cashier
Gaisano Capital Ozamiz
Misamis Occidental
02.2014 - 09.2015
- Managing transactions with customers using cash registers.
- Scanning goods and ensuring pricing is accurate.
- Collecting payments whether in cash or credit.
- Issue receipts, refunds, change or tickets.
- Handle merchandise returns and exchanges.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Clarin National High School
Clarin, Misamis Occidental01-2012
Skills
Excellent analytical, problem-solving, and decision-making skills
Deep knowledge of quality assurance terminology, methods, and tools
Proficiency in best practices for testing, version control, and defect management
Deep knowledge of quality assurance terminology, methods, and tools
Timeline
Online Travel Agent
Chinita's Dreamland Travel & Tours
02.2023 - Current
Quality Assurance Associate
Alorica Teleservices Inc.
10.2021 - Current
Customer Service Representative
Alorica Teleservices Inc.
10.2018 - 10.2021
Cashier
Gaisano Capital Ozamiz
02.2014 - 09.2015
High School Diploma -
Clarin National High School