Jim Paul Calimpong

• Food Ordering Account
• Typically handle around 200 calls per day.
• Provided excellent service by responding to inquiry, assisting with placing food order's and handling complaints.

• YouTube TV Support
• Responded to customer requests for products, services, and company information.
• Assisted in troubleshooting and finding solutions for channel related issues.

• Food Ordering
• Dominos Pizza
• Assisted Customer's with inquiry and placing food order.

• Medicare and Retirement Account
• Educated patients on insurance and healthcare plans.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Hotel Reservation

• Assisted customers in booking a hotel reservations.
• Responded to customer requests for services, and company information.

• Aetna Disability Insurance
• Enhanced patient satisfaction by efficiently processing disability insurance applications and addressing inquiries.

Telstra Telco Account

Logistics Account

AT&T Sales

• Handled AT&T - Integrated Service Model Account
• Assist customers with billing questions, Adding services, scheduling install and technical support appointment