Jim Paul Calimpong

• Food Ordering Account
• Typically handle around 200 calls per day
• Provided excellent service by responding to inquiry, assisting with placing food order's and handling complaints.

• YouTube TV Support
• Responded to customer requests for products, services, and company information.
• Assisted in troubleshooting and finding solutions for channel related issues.

• Medicare and Retirement Account
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Assist Medicare Eligible member with their health plan benefits information, claims and billing
• Account - Medicare and Retirement

Hotel Reservation

• Assisted customers in booking a hotel reservations.

• Taking customer orders, assisting customers in locating local stores
• Account - Domino's Pizza - Spanish Queue

• Handled AT&T - Integrated Service Model Account
• Assist customers with billing questions, Adding services, scheduling install and technical support appointment