Summary
Overview
Work History
Education
Skills
Scholasticbackground
Personal Information
References
Timeline
Generic
Jim John Paulo Malilay

Jim John Paulo Malilay

Bacoor

Summary

Driven by a relentless pursuit of personal and professional growth, I am determined to enhance my skills and knowledge to seize better opportunities. With a strong desire for continued development, I am committed to advancing my career and achieving new heights. By leveraging my passion and dedication, I aim to excel in my chosen field and make a meaningful impact.

Overview

15
15
years of professional experience

Work History

Trust and Safety Associate

Accenture Inc.
03.2021 - Current
  • Maintaining trust and safety by removing offensive content and protecting users from abuse or harassment
  • Handling user reports of inappropriate content and resolving issues
  • Preserving the platform's brand reputation by applying policies consistently
  • Documenting content activities and producing regular reports

Logistics Coordinator and Server

Max’s Restaurant
07.2016 - 01.2020
  • Tracked orders and notified Management of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Improved order accuracy through meticulous data entry and verification processes.
  • Led sustainability initiatives within logistics department, reducing waste and enhancing environmental responsibility.
  • Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
  • Serving food and beverages promptly
  • Addressing customer inquiries and resolving complaints.

Server

Tender Bob’s Steak, Ribs and Burgers
02.2015 - 03.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Uncle Cheffy Promenade
10.2013 - 11.2014
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Officer-in-Charge

Golden Spoon Frozen Yogurt
11.2010 - 10.2012
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.

Server

Jollibee Food Corp.
05.2009 - 11.2009
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Bachelor Of Science In Information Technology -

AMA Computer College
Antipolo City

Skills

  • Logistics Analysis
  • Customer Service
  • Strong attention to detail
  • Critical Thinking
  • Stress Tolerance
  • Task Prioritization
  • Analytical Thinking

Scholasticbackground

AMA Computer University, Marcos Hi-way Antipolo City, Bachelor of Science of Information Technology, Undergraduate, Antipolo National High School, Antipolo City, 2005-2009, San Jose Pilot Elem School, San Jose Occ. Mindoro, 1999-2005

Personal Information

  • Age: 32 yrs. Old
  • Marital Status: Married

References

Available upon request

Timeline

Trust and Safety Associate

Accenture Inc.
03.2021 - Current

Logistics Coordinator and Server

Max’s Restaurant
07.2016 - 01.2020

Server

Tender Bob’s Steak, Ribs and Burgers
02.2015 - 03.2016

Server

Uncle Cheffy Promenade
10.2013 - 11.2014

Officer-in-Charge

Golden Spoon Frozen Yogurt
11.2010 - 10.2012

Server

Jollibee Food Corp.
05.2009 - 11.2009

Bachelor Of Science In Information Technology -

AMA Computer College

Similar Profiles

CREATE PROFILE
Jim John Paulo Malilay