Jim Carlo Laureano
Team Leader / Supervisor
Santo Domingo,Province Of Nueva Ecija
Summary
Dynamic team leader with a proven track record at Concentrix CVG, excelling in team motivation and mentoring. Enhanced productivity through strategic work planning and quality improvement initiatives. Skilled in conflict resolution and technical support, delivering exceptional service while fostering collaboration and individual growth within the team.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
12
12
years of professional experience
Work History
Team Leader
Concentrix CVG
03.2019 - 03.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Technical Support Representative
Convergys Philippines
10.2012 - 03.2019
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor of Arts - Social Sciences
Central Luzon State University
Science City Of Munoz, Nueva Ecija 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Mentoring
Quality improvement
People management
Timeline
Team Leader
Concentrix CVG
03.2019 - 03.2025
Technical Support Representative
Convergys Philippines
10.2012 - 03.2019
Bachelor of Arts - Social Sciences
Central Luzon State University
04.2001 -
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