Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Jimboy Jr. L. Resmundo

Jimboy Jr. L. Resmundo

Rizal

Summary

Developed skills in fast-paced, collaborative environment with focus on strategic analysis and project management. Seeking to transition into new field by leveraging these skills to contribute to innovative solutions. Adaptable and ready to bring fresh perspective and drive impactful results in new role.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Qualfone
02.2022 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Subject Matter Expert In training

Ibex Global Cubao
08.2022 - 10.2023
  • As a Subject Matter Expert I used to provided overall assistance for the agent who ask for help.
  • Mentored junior team members, contributing to their professional growth and development.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.

Customer Service Advisor I

Concentrix Cubao
08.2023 - 08.2024
  • As a Customer Service Representative Advisor I, I aimed to provide to the customer their the expectation that they are looking for.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Senior Associate Operations

WNS Global Solutions
09.2024 - 09.2025
  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.

Education

Junior High School - Grade 10

Siaton Science High School
04.2018

Graduate - Grade 12

Sumaliring Senior High School
04.2021

Skills

  • Training and mentoring
  • Performance monitoring
  • Team leadership
  • Team supervision

References

Ramon, Resmondo, Private Family Driver, ramonresmondo@gmail.com, 09958456878, St. Mesa

Timeline

Senior Associate Operations

WNS Global Solutions
09.2024 - 09.2025

Customer Service Advisor I

Concentrix Cubao
08.2023 - 08.2024

Subject Matter Expert In training

Ibex Global Cubao
08.2022 - 10.2023

Customer Service Representative

Qualfone
02.2022 - 04.2022

Graduate - Grade 12

Sumaliring Senior High School

Junior High School - Grade 10

Siaton Science High School
Jimboy Jr. L. Resmundo