Jimboy Jr. L. Resmundo
Rizal
Summary
Developed skills in fast-paced, collaborative environment with focus on strategic analysis and project management. Seeking to transition into new field by leveraging these skills to contribute to innovative solutions. Adaptable and ready to bring fresh perspective and drive impactful results in new role.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Qualfone
02.2022 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Subject Matter Expert In training
Ibex Global Cubao
08.2022 - 10.2023
- As a Subject Matter Expert I used to provided overall assistance for the agent who ask for help.
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Customer Service Advisor I
Concentrix Cubao
08.2023 - 08.2024
- As a Customer Service Representative Advisor I, I aimed to provide to the customer their the expectation that they are looking for.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Senior Associate Operations
WNS Global Solutions
09.2024 - 09.2025
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
Education
Junior High School - Grade 10
Siaton Science High School
04.2018
Graduate - Grade 12
Sumaliring Senior High School
04.2021
Skills
- Training and mentoring
- Performance monitoring
- Team leadership
- Team supervision
References
Ramon, Resmondo, Private Family Driver, ramonresmondo@gmail.com, 09958456878, St. Mesa
Timeline
Senior Associate Operations
WNS Global Solutions
09.2024 - 09.2025
Customer Service Advisor I
Concentrix Cubao
08.2023 - 08.2024
Subject Matter Expert In training
Ibex Global Cubao
08.2022 - 10.2023
Customer Service Representative
Qualfone
02.2022 - 04.2022
Graduate - Grade 12
Sumaliring Senior High School
Junior High School - Grade 10
Siaton Science High School
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