Jimboy Cabrera
Lipa City
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
2
2
years of professional experience
Work History
Customer Services Advisor
Concentrix
08.2022 - 04.2024
- Manage large amount of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Education
Senior High School - General Academic Strand
Dr. Panfilo Castro National High School
Candelaria, Quezon2019
Junior High School -
Dr. Panfilo Castro National High School
Candelaria, Quezon2017
Elementary -
Emiliano Gala Memorial Elementary School
Sariaya, Quezon2013
Skills
- Dispute Resolution
- Live Chat Operating
- Phone System Adept
- Customer Complaint Management
- Case Management
- Efficient Problem-Solving
- Customer Experience
- Customer Needs Analysis
- Advanced Product Knowledge
Timeline
Customer Services Advisor
Concentrix
08.2022 - 04.2024
Senior High School - General Academic Strand
Dr. Panfilo Castro National High School
Junior High School -
Dr. Panfilo Castro National High School
Elementary -
Emiliano Gala Memorial Elementary School
Similar Profiles
Tomás FerreiraTomás Ferreira
Revisor De Conteúdo Offline at ConcentrixRevisor De Conteúdo Offline at Concentrix
Yaswanth VasudevanYaswanth Vasudevan
Application Support Engineer at ConcentrixApplication Support Engineer at Concentrix
Ashwanth NairAshwanth Nair
Senior Operations Representative at ConcentrixSenior Operations Representative at Concentrix
Hadi Al-YasinHadi Al-Yasin
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Olivier BriantOlivier Briant
Business Owner and Co-Founder at Hollie Food CorporationBusiness Owner and Co-Founder at Hollie Food Corporation