Jimbo Adrian V. Flores
Information Technology
Quezon City, Metro Manila
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work History
Guardian Technical Support and Administrator
Emerson Philippines
5 2022 - Current
- Provide technical end-support via email
- Responsible for conducting advanced level troubleshooting on Guardian-related issues, and escalation to the software development team and IT
- This involves troubleshooting, problem analysis and solutions generation to software, configuration, and application issues and inquiries
- Maintains ownership of all received customer problems, provides timely updates, and sets the appropriate escalation priority
- Conduct Guardian User Account administration - creation of user accounts and identifying the appropriate privileges
Technical Support (Matthews SD)
Stefanini Philippines
09.2020 - 04.2021
- Provide technical end-support via telephone, email or chat such as Browser issues and password resets using active directory
- I also provide restorative or maintenance actions to resolve end user problems.
Technical Support
Atos Philippines
02.2020 - 06.2020
- Resolves technical issue like software or hardware problems via telephone
- We also create tickets per call and document all the information that is needed.
Technical Support
Stefanini Philippines
08.2018 - 09.2019
- Provide technical end-support via telephone, email or chat such as Browser issues and password resets using active directory
- I also provide restorative or maintenance actions to resolve end user problems.
Technical and Service Support Manager
JOF Trading Corporation
06.2018 - 02.2019
- Handled 2 technical employees and ensure preventive maintenance of the machines (Metal detector and Weighing scaled)
- I centralize the monthly and annual of calibration for the machines.
Education
Bachelor of Science in Information Technology -
Colegio de San Juan de Letran - Calamba
01.2014 - 04.2018
Bachelor of Science in Information Technology - undefined
Colegio de San Juan de Letran - Manila
01.2013 - 04.2014
undefined
Trace College
01.2011 - 04.2013
undefined
South Hill School Inc.
01.2003 - 04.2011
Skills
Problem-Solving
Problem-solving abilities
Multitasking Abilities
Team Collaboration
Adaptability
Analytical Thinking
Expert Customer Service
Customer Oriented
End User Support
Ticketing Software Tools
- Service Now
- Oracle Service Cloud (OSC)
- Cherwell
Software Proficiency
- Microsoft Office,
- Adobe Photoshop,
- Adobe Lightroom,
- Adobe Dreamweaver,
- Adobe Premiere,
- Sony Vegas Pro,
- Basic Web Programming (PHP),
- JAVA
- MySQL using XAMPP,
- Visual basic (.NET)
- Cisco Packet tracer
Certification
Android Certified Application Developer
Birthday
07/15/96
Birthplace
Calamba, City
Height
6`0''
Weight
80 lbs
Personal Information
- Age: 27 years old
- Citizenship: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Language
English, Filipino
Awards
- Gawad Arriba Excellence in Sports (Badminton), 03/2016, NCAA-SOUTH 17th Season, Badminton Men - Champion, PRISAA - Regional Meet, Badminton Men - Silver Medalist.
- KasaMBaHay Campus Ministry's Ten Volunteers of the Year for A. Y 2015 to 2016, 03/2016, Certificate of Recognition
Trainings
- Career guide to cybersecurity online training, 08/22/2021, An online webinar about career in cybersecurity, malware, cybercrime, secure password, data breaches, how to secure network, and threat hunting tools
- Php, Laravel Framework and Javascript, 03/24/2018, A seminar at Colegio San Juan de Letran - Calamba
- Android and Firebase, 03/03/2018, A seminar at Colegio San Juan de Letran - Calamba
- Personality Development, 04/04/2018, A seminar developing our personality as we enter the reality with jobs and interviews at Colegio San Juan de Letran - Calamba
- Basic Check Weigher Training, 11/04/2019 - 11/08/2019, A basic commissioning training for Check Weighing Scales at Minebea Thailand
- Basic Metal Detection Training, 11/11/2019 - 11/15/2019, A basic commissioning training for Metal Detection at Minebea Thailand
Timeline
Technical Support (Matthews SD)
Stefanini Philippines
09.2020 - 04.2021
Technical Support
Atos Philippines
02.2020 - 06.2020
Technical Support
Stefanini Philippines
08.2018 - 09.2019
Technical and Service Support Manager
JOF Trading Corporation
06.2018 - 02.2019
Bachelor of Science in Information Technology -
Colegio de San Juan de Letran - Calamba
01.2014 - 04.2018
Bachelor of Science in Information Technology - undefined
Colegio de San Juan de Letran - Manila
01.2013 - 04.2014
undefined
Trace College
01.2011 - 04.2013
undefined
South Hill School Inc.
01.2003 - 04.2011
Guardian Technical Support and Administrator
Emerson Philippines
5 2022 - Current
Similar Profiles
Lorna B. GodoyLorna B. Godoy
Human Resources Director at Emerson Electric (Asia) Ltd. - ROHQ /Copeland Philippines, Inc.Human Resources Director at Emerson Electric (Asia) Ltd. - ROHQ /Copeland Philippines, Inc.
Stella Mariz MarcelinoStella Mariz Marcelino
Technical Support Engineer at Emerson Electric Asia (Emerson)Technical Support Engineer at Emerson Electric Asia (Emerson)
JERRYL MAE SOLOMONJERRYL MAE SOLOMON
Administrative Assistant at Bermaz Auto Philippines (Mazda Philippines)Administrative Assistant at Bermaz Auto Philippines (Mazda Philippines)