Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jimaica Althea Laureta

Customer Service
Santo Tomas, Province Of Batangas

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

Work History

Phlebotomy Intern

Lipa City District Hospital
4 2023 - 6 2023
  • Engaged with patients, answering basic inquiries and ensuring a comforting atmosphere, demonstrating a commitment to customer care and empathy
  • Worked with a diverse team of healthcare professionals, building relationships and understanding various roles-similar to fostering teamwork in customer service environments
  • Communicated effectively with medical staff regarding sample needs and results, enhancing the flow of information-an essential aspect of providing excellent customer service.

Phlebotomy Intern

San Jose District Hospital
07.2023 - 08.2023
  • Collaborated with laboratory staff to efficiently handle and process patient samples, ensuring timely results for healthcare providers, which underscores the importance of responsiveness in customer service
  • Quickly adapted to laboratory protocols and technology, demonstrating a willingness to learn and ability to adjust to new challenges, vital traits in customer service settings.

Education

Bachelor of Science - Medical Laboratory Science

Lyceum of The Philippines University - Batangas
Batangas, Province Of Batangas, Philippines
04.2001 -

Diploma in Phlebotomy -

Lyceum of The Philippines University - Batangas
Batangas, Province Of Batangas, Philippines
04.2001 -

Skills

Patient confidentiality

Recording data

Confidentiality adherence

Communication abilities

Teamwork and Collaboration

Data Entry

Customer Service

Problem-Solving

Adaptability and Flexibility

Task Prioritization

Multitasking Abilities

Languages

English
Advanced (C1)

Timeline

Phlebotomy Intern

San Jose District Hospital
07.2023 - 08.2023

Bachelor of Science - Medical Laboratory Science

Lyceum of The Philippines University - Batangas
04.2001 -

Diploma in Phlebotomy -

Lyceum of The Philippines University - Batangas
04.2001 -

Phlebotomy Intern

Lipa City District Hospital
4 2023 - 6 2023

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Jimaica Althea LauretaCustomer Service