Summary
Overview
Work History
Education
Skills
Career Overview
Languages
Timeline
Generic

Jim Cloyd Estrella

San Mateo

Summary

IT professional with 7 years in DevOps and SRE, specializing in cloud automation and Python development. Successfully architected an AI Copilot framework and developed an automated certificate management system to enhance operational efficiency and reliability. Seeking to leverage expertise in system automation and reliability.

Overview

9
9
years of professional experience

Work History

SRE Network Automation Engineer

Accenture Inc.
07.2025 - Current

Project Chevron

  • Architected and deployed an Agentic AI Copilot/Agent framework that processes natural language prompts from management to analyze ticket metadata, instantly delivering strategic operational insights such as top closing tickets and pending resolution bottlenecks.
  • Engineered an automated DigiCert Certificate Lifecycle management system that centrally discovers and tracks SSL/TLS certificates across infrastructure devices (including Palo Alto Panorama), consolidating expiration data into a centralized visibility dashboard.
  • Designed a proactive alerting mechanism for certificate renewals, mitigating outage risks by automatically triggering team notifications for expiring certificates prior to ServiceNow ticketing integration.
  • Developed and deployed daily network automation solutions using Python and Ansible to streamline continuous operational workflows and eliminate critical manual bottlenecks.
  • Architected automated Change Management pipelines by integrating ServiceNow Flow Designer with Azure DevOps to automatically trigger pre- and post-validation scripts during device upgrades.
  • Streamlined device verification and reporting by implementing scripts that execute automated state-checks, perform differential analysis (diffs), and output dynamic HTML logs for engineering review.
  • Built interactive Power BI dashboards to provide high-level operational visibility, tracking automation success rates, network health metrics, and key performance indicators (KPIs).
  • Implemented automated cross-platform alerting via Power Automate to deliver real-time pipeline status updates, accelerating incident response and team situational awareness.

Middleware Developer

Accenture Inc.
06.2024 - 06.2025
  • Developed automated file transfer systems using Unix scripting to improve vendor-to-vendor communication and reduce manual errors.
  • Project Constellation

Custom Software Engineering Analyst

Accenture Inc.
09.2023 - 06.2024
  • Led the design and development of a custom software solution that increased system efficiency and reduced operational costs.
  • Project Muji

Custom Software Engineering Analyst

Accenture Inc.
07.2022 - 09.2023
  • Led incident management and root cause analysis, optimizing system stability and improving overall uptime.
  • Project AT&T

Software Developer

AMDOCS Philippines, Inc.
09.2019 - 07.2022
  • Automated billing systems and report generation using Python and shell scripts, reducing system downtime and manual errors.
  • Implemented SRE automation to enhance production efficiency, improve system performance, and minimize recurring issues.

System Support Engineer

SMART Communication, Inc.
11.2017 - 04.2018
  • Delivered technical support for billing systems and reporting tools, maintaining production stability through proactive issue resolution.
  • (Software Laboratories, Inc.)

Education

Bachelor of Science - Information Technology

STI College
Sta. Maria, Bulacan
01-2017

Skills

  • Network Automation
  • Automation & Scripting
  • CI/CD
  • Azure DevOps
  • Ansible
  • Git
  • GitHub
  • Version Control
  • Monitoring & Incident Management
  • Incident Response
  • Network Monitoring
  • Configuration Management
  • Unix/Shell Scripting
  • Python
  • Azure
  • Monitoring
  • Tools & Platforms

Career Overview

IT professional with over 7 years of experience in DevOps, SRE, and Python development. Skilled in cloud automation, CI/CD pipelines, containerization (Docker), and building reliable systems for scaling applications. Proven ability to design and implement automation frameworks, improve system uptime, and streamline workflows. Adept at identifying and solving technical challenges with Python scripting and DevOps practices to optimize performance. Seeking a role in DevOps, SRE, or Python development to leverage my skills in cloud infrastructure, automation, and system reliability.

Languages

English
Upper Intermediate (B2)
B2

Timeline

SRE Network Automation Engineer

Accenture Inc.
07.2025 - Current

Middleware Developer

Accenture Inc.
06.2024 - 06.2025

Custom Software Engineering Analyst

Accenture Inc.
09.2023 - 06.2024

Custom Software Engineering Analyst

Accenture Inc.
07.2022 - 09.2023

Software Developer

AMDOCS Philippines, Inc.
09.2019 - 07.2022

System Support Engineer

SMART Communication, Inc.
11.2017 - 04.2018

Bachelor of Science - Information Technology

STI College
Jim Cloyd Estrella