Jilmart Balwit

Skilled IT Support Engineer adept at understanding the needs of business and home users. Proficient in troubleshooting and delivering desktop support for Windows, Linux, and Mac systems. Demonstrated expertise in efficiently resolving issues to ensure prompt problem resolution.

Hello, I’m a highly skilled IT Expert with 5 years of experience specializing in Microsoft 365 administration, Domain/DNS Management, MySQL scripting, Virtual/Physical server, network security, and comprehensive IT systems management. I excel at resolving complex technical issues, providing top-notch customer service, and ensuring seamless IT operations for businesses of all sizes.  Here’s what I bring to the table:  

✅ Microsoft 365 Administration & Support: I provide expert-level management of Microsoft 365 environments, including user setup, Azure, license management, email troubleshooting (Exchange Online), and support for Teams, OneDrive, and SharePoint. I ensure your business can leverage Microsoft 365 to its full potential while maintaining robust security practices such as multi-factor authentication (MFA) and data protection. 

✅ MySQL Scripting & Database Management: With extensive experience in MySQL scripting, I can create, manage, and optimize databases for your applications. From writing complex queries, triggers, and stored procedures to optimizing database performance, I ensure your data is organized, secure, and accessible when needed. Whether you need database setup, optimization, or troubleshooting, I can help maintain and scale your database infrastructure efficiently. 

✅ Technical Support & IT Systems: With deep expertise in IT systems, I offer remote and on-site support for hardware, software, and network configurations (VPN, DNS, DHCP). From Windows Server and Active Directory management to troubleshooting network and connectivity issues, I ensure smooth and secure operations. Whether you need help with installation, configuration, or system optimization, I’ve got you covered. 

✅ Network Security & Risk Management: I specialize in designing and implementing network security solutions to protect your systems from internal and external threats. This includes configuring firewalls, VPNs, intrusion detection systems (IDS), and encryption protocols. I also conduct regular vulnerability assessments and apply best practices to safeguard your data and IT infrastructure from security breaches and cyber-attacks. 

✅ Complex Problem Solving & Help Desk Expertise: I’m experienced in handling high-volume support tickets via platforms like Jira, ServiceNow, and Zendesk, resolving technical issues efficiently while maintaining high customer satisfaction. I provide personalized, step-by-step support and training to help users adopt new technologies with ease.

 ✅ Graphic Design & Creative Services: In addition to my IT expertise, I also provide graphic design services. I create visually stunning and functional designs for digital and print media, including logos, social media graphics, presentations, and marketing materials. I use tools like Adobe Photoshop, Illustrator, and Canva to deliver creative solutions that enhance your brand presence. 

✅ Project Management & IT Consultation: I help businesses optimize their IT infrastructure by recommending tailored solutions. From managing system migrations and upgrades to enhancing network security and database performance, I ensure your IT projects are delivered on time and within budget. My strategic insights help businesses streamline their operations and maximize IT investments. 

✅ Customer Service Skills: As an IT professional with a strong background in customer service, I consistently deliver top-notch support by effectively resolving technical issues in a timely manner. My experience in the IT industry has honed my ability to troubleshoot complex problems while ensuring that clients feel supported and informed throughout the process. With a focus on clear communication, patience, and dedication, I strive to provide a seamless and positive experience for every customer. 

✅ VPS & Virtual Machine (VM) Installation, Configuration, and Management Specialist: I provide comprehensive services for VPS (Virtual Private Server) and Virtual Machine (VM) environments, covering everything from initial setup and configuration to ongoing management and optimization. My expertise includes integrating cloud-based solutions, ensuring robust data security, and maintaining optimal performance.  Why work with me?  I’m passionate about delivering solutions that not only resolve technical issues but also help businesses grow through smart IT management. Whether you’re looking for ongoing support, a one-time project, or IT consultation, I am committed to providing high-quality service tailored to your needs. Let’s discuss how I can help your business thrive,  Feel free to reach out, and let’s get started.