Jilly Purisima
Alorica
Parañaque
11
Years of experience
17
years of post-secondary education
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Customer Service Representative
5 Months- Resolved customer inquiries through inbound calls, providing accurate information and courteous support.
- Recorded case details in CRM systems, keeping clear records and consistent follow-up.
- Handled billing, account, and service questions while protecting customer confidentiality.
- Processed requests, updates, and order changes accurately within service guidelines.
- Escalated complex issues to appropriate teams for timely resolution and customer satisfaction.
- Processed account changes, billing questions, and order updates with accuracy.
- Navigated multiple systems to research issues and deliver timely solutions.
- Documented service interactions accurately in CRM systems and case notes.
- Resolved customer inquiries across phone, chat, and email support channels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new representatives on call handling standards, system navigation, and service expectations.
Assistant Sales Coordinator
2 Years 5 Months- Handle customer order and inquiries.
- Promote company products and services.
- Maintain client records and support daily operations.
Customer Service Representative
1 Year 4 Months- Provide Excellent customer support via calls.
- Managed customer accounts using CRM software.
- Collaborated with team members.
- Assisted clients in resolving issues efficiently.
Team Leader
1 Year 6 Months- Supervised team members and ensured smooth workflow.
- Manage daily operations and coordinate tasks.
- Implemented process improvements to increase efficiency.
Education
- Food And Beverage Services NCII
- Secondary Education
Skills
Teamwork & Collaboration
Customer Service
Creativity
Multi-tasking
Customer relations
Timeline
Customer Service Representative
Alorica
05.2026 - CurrentRead More
Assistant Sales Coordinator
Limrose Printing Services
07.2023 - 12.2025Read More
Customer Service Representative
Teleperformance
02.2022 - 06.2023Read More
Team Leader
Kevin's Toys and Library
02.2016 - 08.2017Read More
Universal School Of Applied Technology
from Food And Beverage Services NCII
2012 - 2026Read More
Old Poblacion National High School
from Secondary Education
2008 - 2011Read More