Jilly Corpuz
Front Office Supervisor
Summary
A diligent, Hardworking, and dedicated professional offering 12 years of extensive experience and comprehensive outstanding of Service Management, Customer Service and Administrative Function, Duties, Office Management Demonstrated expertise in Hotel and Residence Operation.
Overview
5
5
years of professional experience
Work History
Front Office Supervisor
Emaar Hospitality Group LLC
05.2023 - Current
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Responsible for providing exceptional customer service to guests, including answering questions and taking queries.
- Successfully managed front desk operations and customer service for a fast-paced residence, ensuring a pleasant and efficient customer experience.
Residential Facilities Executive
Emaar Hospitality Group LLC
05.2021 - 12.2024
- Check and respond to email accordingly.
- Scheduling Inventories.
- Security Deposit Refunds.
- Leasing Deposit Refunds.
- Deduction invoices.
- Inventories (depends on the client's check-in and check-out dates).
- Arrival preparation.
- Trainings and briefing.
- Guest orientation and in-house check-in.
- Viewing potential clients.
Guest Service Agent
Emaar Hospitality Group LLC
04.2020 - 04.2021
- Guest inquiries and provide information regarding services and amenities, ensuring guest's satisfaction.
- Respond to incoming guests, telephone calls, and emails with efficiency and professionalism.
- Assist guests with check-in, checkout, billings, and additional services needed.
- Communicate and follow up on repairs/maintenance with the concerns team.
- Maintain consistent positive feedback and remedied issues, complaints quickly and effectively through active listening, conflict resolution, and dynamic communication.
Education
Bachelor of Science - Information Technology
University of La Salette
Santiago, Province Of Isabela, Philippines 04.2001 -
Skills
Communication
Professionalism
Efficiency
Team Player
Timeline
Front Office Supervisor
Emaar Hospitality Group LLC
05.2023 - Current
Residential Facilities Executive
Emaar Hospitality Group LLC
05.2021 - 12.2024
Guest Service Agent
Emaar Hospitality Group LLC
04.2020 - 04.2021
Bachelor of Science - Information Technology
University of La Salette
04.2001 -
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