Open To Work
Hi, I’m
Jillian Ann Eleuterio
Imus,CAV
Work Preference
Summary
Dynamic Customer Service Representative with extensive experience at Exl, excelling in insurance verification and patient education. Proven ability to resolve complex inquiries and enhance provider satisfaction through effective communication and teamwork. Committed to HIPAA compliance and delivering high-quality service in fast-paced environments.
Overview
1
Language
6
years of post-secondary education
5
years of professional experience
Work History
Exl Manila
Customer Service Representative
07.2025 - 09.2026
Job overview
- Healthcare Service Representative
- Resolved provider inquiries and issues promptly to enhance service delivery.
- Communicated effectively with insurance companies to verify patient coverage.
- Educated providers on health plan options and services to facilitate informed decision-making.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Adhered to HIPAA regulations when handling confidential patient information.
- Processed medical claims paperwork, including authorizations, referrals, and pre-certifications, ensuring compliance and accuracy.
IQOR PhilippinesDasmarinas
Customer Service Representative
01.2023 - 01.2024
Job overview
- Managed sales and billing accounts to ensure accurate records and timely service.
- Assisted customers with inquiries and resolved issues to enhance satisfaction and loyalty.
- Utilized CRM software to track interactions and improve service efficiency.
- Utilized CRM software to track interactions, streamlining service processes.
Teleperformance Molino
Customer Service Representative
01.2022 - 01.2023
Job overview
- Assisted customers with inquiries and resolved issues promptly.
- Delivered chat support for financial account inquiries, ensuring timely and accurate responses to customer needs
- Managed customer accounts and updated information accurately.
- Provided product knowledge to enhance customer experience effectively.
Education
AMA Computer CollegeCavite, Philippines
AMA Computer College
06.2018 - 01.2019
University Overview
- PRESIDENT/ VICE PRESIDENT OF STUDENT BODY ORGANIZATION IN AMA CC & AMA MAKATI
- CONDUCT STUDENT MEETINGS
- ORGANIZED SCHOOL ACTIVITIES
- IMPLEMENTING SCHOOLS RULES AND REGULATION
- WROTE SCHOOL PAPER
AMA Computer CollegeMakati City
AMA Computer College
Trece National High School Conchu AnnexCuidad Adelina, Philippines
Trece National High School Conchu Annex
06.2016 - 01.2017
Mindanao Institute Of TechnologyTacurong
Mindanao Institute Of Technology
08.2013 - 01.2015
Gateway International School Of Science and TechnologyCavite , Philippines
Gateway International School Of Science and Technology
06.2008 - 01.2012
Skills
- insurance verification
- medical billing
- HIPAA compliance
- Inbound and outbound calling
- Customer engagement
- Sales support
- Account management
- Microsoft outlook
- communication skills
- team collaboration
- patient education
- Positive demeanor
Leadership Experience
President/Vice President of Student Body Organization, AMA Computer College, 06/01/17, 05/01/19, Conduct student meetings, Organized school activities, Implementing schools rules and regulation, Wrote school paper
Personal Information
- Height: 5'2
- Weight: 95kgs
- Date of Birth: 04/01/00
- Marital Status: Single
- Religion: The Church of Jesus Christ of Latter Day Saints (Mormons)
- Place of Birth: Cavite
Languages
English
Advanced
C1
Timeline
Customer Service Representative
Exl
07.2025 - 09.2026
Customer Service Representative
IQOR Philippines
01.2023 - 01.2024
Customer Service Representative
Teleperformance Molino
01.2022 - 01.2023
AMA Computer College
AMA Computer College
06.2018 - 01.2019
Trece National High School Conchu Annex
Trece National High School Conchu Annex
06.2016 - 01.2017
Mindanao Institute Of Technology
Mindanao Institute Of Technology
08.2013 - 01.2015
Gateway International School Of Science and Technology
Gateway International School Of Science and Technology
06.2008 - 01.2012
AMA Computer College
AMA Computer College
01.2019