Jill Anne Barsana
Muntinlupa
Summary
Versatile and results-driven professional with a strong background in client relationship management and data analysis, honed at Eclerx Philippines and other esteemed institutions. Excelled in enhancing operational effectiveness and client satisfaction through innovative strategies and a collaborative approach. Skilled in Microsoft Office and adept at fostering team unity, demonstrating a blend of analytical prowess and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Senior Analyst- KYC Transaction Monitoring
Eclerx Philippines
06.2024 - Current
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed and implemented data governance policies and procedures.
Senior Analyst- KYC
ING- Philippines
09.2023 - 05.2024
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed and implemented data governance policies and procedures.
Assistant Manager- Customer Advisor
Security Bank Corporation
10.2012 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Recruitment Assistant
APAC Customer Service
11.2011 - 01.2012
- Supported hiring managers in identifying top talent through thorough resume screening and insightful candidate assessments.
- Enhanced candidate experience by streamlining the recruitment process and effectively communicating with all parties involved.
- Reached out to new hires to check for issues and welcome to company.
- Facilitated a smooth onboarding process for new employees by preparing offer letters, coordinating start dates, and conducting orientation sessions.
- Continuously improved recruitment processes through regular analysis of metrics, identifying areas for improvement and implementing necessary changes.
- Increased retention rates among new hires by conducting exit interviews and providing actionable feedback to management teams.
- Developed strong relationships with external staffing agencies to expand search capabilities when needed during peak hiring periods or specialized searches.
- Optimized job advertisements for better reach and visibility on various job boards, leading to increased applicant numbers.
- Collaborated with HR team to develop targeted recruitment strategies for hard-to-fill roles, resulting in successful hires.
School Teacher
PACO Catholic School
08.2011 - 11.2011
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Created study guides, research materials and syllabi for students.
- Evaluated student progress through ongoing assessments, adjusting instruction as needed to address individual needs.
- Developed positive rapport with students through empathetic listening and genuine interest in their lives outside of school.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Developed positive rapport with students of various and diverse backgrounds.
Clinical Instructor
Plainview Custodian Home
06.2011 - 08.2011
- Supervised students when administering medications to maintain patient safety.
- Fostered a culture of safety within the learning environment by emphasizing proper use of equipment, infection control measures, and patient privacy guidelines.
- Provided immediate and constructive feedback to students individually and as group.
- Supervised students during clinical rotations, providing immediate feedback on their performance and suggesting areas for improvement when necessary.
- Evaluated student progress through written exams, skill demonstrations, and clinical rotations, ensuring they met program requirements.
- Promoted critical thinking among nursing students by introducing complex case studies during lectures.
- Increased student confidence by offering one-on-one tutoring sessions for those struggling with specific concepts or skills.
- Maintained a supportive learning environment, addressing individual student needs and concerns throughout the course.
- Facilitated communication between students and clinical preceptors to address any concerns or issues that arose during rotations.
- Improved student performance by defining clear goals and communicating performance metrics.
OIC Guidance
Emilio Aguinaldo College
04.2011 - 06.2011
- Empowered students to take ownership of their education by teaching self-advocacy skills and fostering decision-making abilities.
- Managed caseloads efficiently while maintaining accurate records of all counseling sessions and interventions provided.
- Created a welcoming environment by promoting inclusivity and celebrating diversity within the school community.
- Conducted presentations at parent meetings, providing information on available resources and strategies for supporting student success.
- Facilitated group sessions focused on topics such as stress management, academic skills development, career exploration, or relationship-building techniques.
- Provided support to families by connecting them with relevant resources and guiding them through the college application process.
- Served as a liaison between parents, teachers, administration, and outside agencies to ensure effective communication regarding student needs.
- Offered crisis intervention support for students experiencing emotional distress or other personal challenges.
- Actively participated in ongoing professional development opportunities to stay current with best practices in the field of school counseling.
- Developed strong relationships with community partners, enhancing the availability of resources for students and families.
Education
Bachelor Of Science - Psychology
Adamson University
Manila04.2012
High School Diploma -
Ivana National High School
Batanes, Philippines03.2007
Elementary -
Ivana Elementary School
Batanes, Philippines03.2003
Skills
- Client management
- Client relationship management
- Data analysis
- Performance monitoring
- Critical and analytical skills
- Hands-on experience
- Multi-tasker and fast learner
- Team leader and a team player
- Bank policies and procedures
- Microsoft Office proficient
- Bank after-sales efficient
- Good interpersonal skills
- Loan expertise
- Other bank-related activities and specialties
Timeline
Senior Analyst- KYC Transaction Monitoring
Eclerx Philippines
06.2024 - Current
Senior Analyst- KYC
ING- Philippines
09.2023 - 05.2024
Assistant Manager- Customer Advisor
Security Bank Corporation
10.2012 - 09.2023
Recruitment Assistant
APAC Customer Service
11.2011 - 01.2012
School Teacher
PACO Catholic School
08.2011 - 11.2011
Clinical Instructor
Plainview Custodian Home
06.2011 - 08.2011
OIC Guidance
Emilio Aguinaldo College
04.2011 - 06.2011
Bachelor Of Science - Psychology
Adamson University
High School Diploma -
Ivana National High School
Elementary -
Ivana Elementary School
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