Jill Angelica Marie Dublan
Valenzuela City,Philippines
Summary
Reliable Personal Service Assistant experienced in passenger communication, meal service, and emergency response. Delivered accurate service and maintained food hygiene through effective support of kitchen and front-line teams. Built positive guest experiences by actively listening and resolving complaints, ensuring steady service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Personal Service Assistant
SteamPacket
Isle of man , Douglas City
03.2026 - 09.2026
- Maintained cleanliness and organisation in passenger cabins, common areas, and workspaces to uphold health and safety standards.
- Attended to customer enquiries and concerns, providing swift resolution.
- Coordinated with kitchen staff to facilitate timely and accurate meal service, meeting specific dietary requirements of passengers.
- Remained calm in highly stressful situations, maintaining order and following emergency procedures.
- Served meals and beverages to passengers, ensuring a pleasant dining experience by attentively responding to requests and preferences.
- Delivered safety talks and demonstrated responses for different types of emergencies.
- Prepared meals and beverages to serve during planned travel routes.
- Assisted passengers in locating their assigned seats, enhancing overall travel experience. to enhance service.
- Assisted in emergency drills and real-life emergencies, demonstrating composure and adherence to protocols to ensure passenger safety.
- Assisted passengers with luggage, offering porter services to facilitate smooth embarkation and disembarkation processes.
- Managed onboard retail outlets, overseeing the sale of souvenirs and essentials, contributing to revenue generation.
Server
The Bistro Group
Philippines
04.2019 - 12.2025
- Delivered exceptional customer service by promptly greeting guests and taking orders with a friendly demeanour.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Suggested menu items and related beverages matching guest preferences.
- Advised customers on menu options tailored to allergies and preferences for enhanced dining experience.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Checked accuracy of completed orders and delivered to customers at tables.
- Processed payments efficiently, handling cash, credit, and debit transactions with accuracy and security.
- Handled customer complaints with empathy and professionalism, resolving issues to maintain high levels of guest satisfaction.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Addressed guest complaints by listening to issues and promptly notifying restaurant manager.
- Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
- Maintained safe hygiene and food handling standards for full compliance.
- Cleaned, sanitised and organised food speed racks, bins, dry storage racks and chemical storage room.
- Removed used dishes and utensils, arranged clean service ware on tables to ensure a pleasant dining experience and uphold restaurant standards.
- Advised customers on possible wait times and kitchen delays to manage expectations.
- Welcomed new customers with a friendly smile and engaged in conversation to create a positive first impression., answered initial questions and took drink orders.
Education
NVQ Level 5 - Bachelor of Science in Hotel and Restaurant Management
University of Manila
Manila01-2018
Skills
- Food safety
- Customer service
- Guest relations
- Order processing
- Passenger communication
- Emergency response
- Effective communication
- Problem-solving
- Calm under pressure
- Active listening
- Willingness to learn
- Customer focused
- Commitment to excellence
Timeline
Personal Service Assistant
SteamPacket
03.2026 - 09.2026
Server
The Bistro Group
04.2019 - 12.2025
NVQ Level 5 - Bachelor of Science in Hotel and Restaurant Management
University of Manila