Jill Bitua
Banker
Summary
Customer- focused professional with extensive experience in customer service. Experienced in resolving issues, ensuring customer satisfaction, and working effectively in team settings. Eager to utilize my diverse skill set, including strong communication skills, adaptability, cultural sensitivity, and teamwork to create a seamless travel experience for all passengers.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Sales and Service Associate
Bank of the Philippine Islands
09.2022 - Current
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Assigned to assist and prioritize clients with disabilities, pregnant women and senior citizens.
- Managed loan applications, investments and account opening.
- Handled large volume of customers and high-volume calls, effectively addressing customer's concerns.
- Maintained up-to-date knowledge of products.
Relationship Associate
Bank of the Philippine Islands
09.2017 - 09.2022
- Handled specifically the bank's Top Clients and Preferred Clients.
- Managed a diverse portfolio of clients, ensuring their financial needs were met and exceeded.
- Organized events to promote product awareness among prospective clients while also strengthening existing client relationships.
Level B Ranking
Top 1 Relationship Associate, 2018-2022
Education
Bachelor of Science - Business Administration in Financial Management
University of San Carlos
Cebu City, Province Of Cebu, Philippines 06.2013 - 04.2017
Skills
Communication
Adaptability
Cultural Sensitivity
Strong Work Ethic
Attention to Detail
Problem - Solving
Communication
Personal Details
Date of birth
01 Feb 1997
Nationality
Filipino
Marital Status
Single
Language
Filipino
Native
English
Fluent
Timeline
Customer Sales and Service Associate
Bank of the Philippine Islands
09.2022 - Current
Relationship Associate
Bank of the Philippine Islands
09.2017 - 09.2022
Bachelor of Science - Business Administration in Financial Management
University of San Carlos
06.2013 - 04.2017
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