Jill Basallajes
Cagayan De Oro, Province Of Misamis Oriental
Summary
Virtual Assistant with experience in insurance support, dental administration, and customer service. Skilled in scheduling, client communication, CRM management, and administrative tasks with strong attention to detail and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Insurance Coordinator
Virtual Intelligence
418 S. Poplar St. Centralia, IL 62801 (Remote)
04.2023 - 05.2026
- Processed insurance claims efficiently, ensuring adherence to company policies and regulatory standards.
- Assisted in resolving customer inquiries, improving satisfaction through timely communication and follow-up.
- Maintained accurate policy records using industry-specific software, enhancing data integrity and accessibility.
- Provided administrative support to senior staff members as needed, enabling them to focus on high-level strategic tasks.
- Processed policy applications with accuracy and attention to detail, ensuring a smooth experience for clients seeking insurance coverage.
Appointment Scheduler
72Sold
7333 E. DoubleTree Ranch Rd #100 Scottsdale, AZ 85 (Remote)
02.2021 - 11.2022
- Managed appointment scheduling system to optimize client engagement and streamline operations.
- Coordinated schedules for multiple team members, ensuring effective time management and resource allocation.
- Enhanced communication channels between clients and staff, improving overall satisfaction ratings.
- Implemented workflow improvements that reduced scheduling conflicts and increased operational efficiency.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Patient Concierge
Lollipop Dental Pediatric Dentistry and Orthodontics
1041 E. Yorba Linda Blvd #206 Placentia, CA 92870 (Remote)
07.2020 - 01.2021
- Coordinated patient schedules to optimize appointment flow and reduce wait times.
- Assisted in managing patient inquiries, providing information on services and insurance options.
- Implemented feedback mechanisms to improve patient experience and engagement strategies.
- Handles inbound and outbound calls
- Monitored patient satisfaction metrics, identifying areas for improvement in service delivery.
- Improved patient satisfaction by providing personalized care and addressing individual concerns.
- Established strong rapport with patients, fostering trust and open communication for improved outcomes.
- Addressed any concerns or issues raised by patients promptly to maintain high levels of satisfaction throughout their visit.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Concierge
KimOrthodontics
1441 Kapiolani Blvd SUITE 1515, Honolulu, HI 96814 (Remote)
01.2018 - 05.2020
- Developed communication protocols that improved collaboration between clinical and administrative teams.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Led initiatives to streamline front desk operations, increasing overall productivity of the practice.
- Mentored junior staff in effective conflict resolution techniques to enhance patient interactions.
- Trained new staff on office procedures and customer service best practices, enhancing team efficiency.
- Maintained accurate patient records, contributing to efficient healthcare delivery and informed decision-making by medical professionals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
Product Support Representative
Concentrix
Lot 3, Trade St, Cagayan De Oro City
05.2009 - 01.2013
- Resolved customer inquiries using CRM software, ensuring timely and effective solutions.
- Collaborated with cross-functional teams to enhance product knowledge and support resources.
- Conducted training sessions for new staff on best practices in customer service and product support.
- Implemented process improvements that reduced response times and increased customer satisfaction ratings.
- Handles high volume of inbound calls
- Troubleshooting remotely regarding with routers and modems
- Resolved customer inquiries efficiently through multi-channel communication, enhancing overall satisfaction.
- Managed escalated issues, employing conflict resolution strategies to maintain customer loyalty and trust.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of Science And Technology of Southern Philippine
Cagayan De Oro, Province Of Misamis Oriental, PhilippinesSkills
- Customer Service
- Virtual Assistance
- Administrative Support
- Insurance Support
- Appointment Scheduling
- Client Communication
- Data Entry & Record Management
- Email & Calendar Management
- CRM Management
- Policy Servicing Support
- Claims Tracking
- Document Management
- Call Handling
- Problem Solving
- Multitasking
- Time Management
- Attention to Detail
Languages
English
Bilingual or Proficient (C2)
Timeline
Insurance Coordinator
Virtual Intelligence
04.2023 - 05.2026
Appointment Scheduler
72Sold
02.2021 - 11.2022
Patient Concierge
Lollipop Dental Pediatric Dentistry and Orthodontics
07.2020 - 01.2021
Patient Concierge
KimOrthodontics
01.2018 - 05.2020
Product Support Representative
Concentrix
05.2009 - 01.2013
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of Science And Technology of Southern Philippine