Summary
Overview
Work History
Education
Skills
References
Timeline
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Jikko Calderon

Jikko Calderon

Customer Service And Administrative
Calamba City

Summary

Results-driven and customer-focused hospitality professional with a proven track record of delivering exceptional service and building strong client relationships. Adept at driving revenue growth and exceeding business expectations through outstanding interpersonal skills and a deep understanding of both office and hospitality operations. Thrives in fast-paced, dynamic environments, excelling in team collaboration and customer satisfaction. Seeking a challenging role in customer service or hospitality to leverage expertise in maximizing client experience and contributing to organizational success.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Executive Concierge - Virtual

PwC AC Manila
03.2025 - Current
  • Supporting Partners and Directors in a high-performance, client-focused environment.
  • Proficient in managing complex calendars, scheduling across global time zones, and coordinating meetings with internal and external stakeholders.
  • Skilled in arranging end-to-end international travel, preparing detailed itineraries, and reconciling expenses using tools like Concur and SAP.
  • Adept in Microsoft 365, Google Workspace, and PwC’s internal systems (e.g., Workday, Salesforce, ServiceNow) to streamline workflows.
  • Demonstrates strong communication, confidentiality, and multitasking abilities in supporting executive priorities, virtually.
  • Known for delivering proactive, high-quality administrative support that aligns with PwC’s professionalism, agility, and service excellence standards.

Guest Service Ambassador

Renaissance Edmonton Airport Hotel
05.2023 - 11.2024
  • Coordinated with the Front Office Manager and other hotel departments, such as housekeeping, maintenance, and concierge, to ensure smooth guest experiences.
  • Responded promptly and courteously to guest inquiries, requests, and complaints.
  • Assisted with general administrative duties, such as filing, photocopying, data entry, and updating guest records in the hotel management system.
  • Maintained accurate records of reservations, guest details, and special requests in the computer system.
  • Implemented loyalty programs to encourage repeat business and guest retention.
  • Processed payments and handled financial transactions accurately.
  • Enhanced guest experience by offering personalized recommendations and assistance.
  • Assisted in training new employees on guest service protocols and procedures.

Administrative Officer

Active Cool Airconditioning & Electrical Supply and Services
02.2020 - 01.2023
  • Ensured exceptional customer service and satisfaction by fostering strong relationships with key clients.
  • Documented, researched, and resolved customer service issues.
  • Facilitated communication, handling phone and email correspondence.
  • Maintained team productivity with well-stocked and organized office supplies.
  • Managed backups, software updates and database management.
  • Received and distributed bills, orders and payments for purchased items.
  • Managed daily office operations, improving overall workflow efficiency.
  • Helped employees overcome problems and challenges through advice and guidance.

Front Office Supervisor

WorldQuest Orlando Resort
08.2018 - 07.2019
  • Provided excellent customer service by taking orders and serving food and beverages to the hotel and restaurant guests.
  • Regularly visited tables to ensure customer satisfaction, refilled beverages, cleared empty plates, and promptly addressed any concerns or complaints.
  • Oversaw front office operations, ensuring efficient guest reception and service.
  • Mentored subordinate employees to improve productivity and close knowledge gaps.
  • Supported management with recommendations on staffing and procedural changes.
  • Managed front office operations, ensuring efficient and smooth services for guests.
  • Resolved escalated customer complaints and answered questions regarding policies and procedures.
  • Coordinated with housekeeping and maintenance departments to ensure guest satisfaction.
  • Trained and supervised front office staff members to maintain high standards of customer service.

Food and Beverage Server

The Grand America Hotel
09.2016 - 09.2017
  • Achieved sales goals by promoting high-profit items and daily specials.
  • Handled high-volume shifts without compromising service quality.
  • Supported bussers with table-cleaning during high-volume shifts.
  • Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.

Education

Bachelor of Science - Cruise Line Operations and Hotel Services

Lyceum of The Philippines University
03-2016

Skills

  • Microsoft Office
  • Opera SMS Host System
  • FSPMS Hotel System
  • MARSHA Reservation System
  • Job-Related Operational Skills
  • Exceptional communication
  • Customer service expertise
  • Cultural awareness
  • Effective multitasking
  • Adaptive decision making
  • Concierge services
  • Calendar management
  • Travel coordination

References

Reference available upon request

Timeline

Executive Concierge - Virtual

PwC AC Manila
03.2025 - Current

Guest Service Ambassador

Renaissance Edmonton Airport Hotel
05.2023 - 11.2024

Administrative Officer

Active Cool Airconditioning & Electrical Supply and Services
02.2020 - 01.2023

Front Office Supervisor

WorldQuest Orlando Resort
08.2018 - 07.2019

Food and Beverage Server

The Grand America Hotel
09.2016 - 09.2017

Bachelor of Science - Cruise Line Operations and Hotel Services

Lyceum of The Philippines University

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Jikko CalderonCustomer Service And Administrative