JIKKI B. QUIÑANOLA
La Libertad
Summary
Results-driven and customer-focused professional with a strong background in sales, hospitality, and client service operations. Proven ability to exceed targets, handle high-volume customer interactions, and deliver excellent client experiences. Equipped with a Bachelor’s degree in Criminology and licensed as a Registered Criminologist, bringing discipline, integrity, and attention to detail into every role. Adept at problem-solving, communication, and working in fast-paced environments to drive results and customer satisfaction.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Telephone Sales Representative
Vortex BPO OPC
Dumaguete City
10.2024 - 03.2026
- Consistently met and exceeded daily and monthly sales targets through effective communication and persuasive selling techniques
- Handled high-volume inbound and outbound calls, maintaining strong customer engagement and satisfaction
- Successfully resolved customer objections by identifying needs and offering tailored solutions, improving conversion rates
- Built and maintained positive customer relationships, contributing to repeat business and client retention
- Demonstrated adaptability in a fast-paced BPO environment, maintaining performance under pressure
Studio Staff
Oh Shoot Studio
Dumaguete City
05.2024 - 10.2024
Housekeeping Attendant
RM Guesthouse
Dumaguete City
05.2024 - 10.2024
- Maintained high standards of cleanliness and organization, directly contributing to positive guest experiences and satisfaction
- Efficiently managed room turnover, ensuring readiness and timely service for incoming guests
- Assisted in inventory monitoring, reducing shortages and improving operational efficiency
- Reported maintenance concerns proactively, helping prevent service disruptions and ensuring smooth operations
Education
Bachelor of Science - Criminology
Negros Oriental State University – Guihulngan City Campus
Guihulngan City, Philippines 06.2019 - 07.2023
Skills
- Customer Service Excellence
- Sales & Target Achievement
- Objection Handling & Negotiation
- Communication & Active Listening
- Time Management & Multitasking
- Booking & Client Coordination
- Attention to Detail
Languages
English
Proficient (C2)
C2
Filipino
First Language
Certification
- Introduction to Modern AI – Certified Course Completion | 2026Developed understanding of AI tools, automation, and their application in customer service and business processes.
- TESDA National Certificate II in Housekeeping (NC II) | 2021
- Registered Criminologist | 2024
TECH PROFICIENCY
- Productivity & Admin: Google Workspace (Docs, Sheets, Drive, Gmail) | Microsoft 365| Microsoft Teams
- Communication: Zoom | Google Meet | Skype | Email | Phone Support Systems |BebeeP
- CRM & Data Tools: Convoso
- AI & Automation: ChatGPT | Dola
- Design & Content: Canva | CapCut (Basic) | Adobe Photoshop
- Project Management: Time Management | Task Prioritization
REMOTE WORK READINESS
- Internet: Primary: Stable home broadband connection | Backup: Mobile hotspot (if needed)
- Power Backup: Basic power backup available at home
- Equipment: Lenovo ThinkPad| Headset with microphone | Built-in webcam
- Workspace: Quiet home environment suitable for professional video calls
- Availability: Full-time or flexible schedule, able to accommodate US (EST/PST), UK (GMT),
- and AU (AEST) time zones
Timeline
Telephone Sales Representative
Vortex BPO OPC
10.2024 - 03.2026
Studio Staff
Oh Shoot Studio
05.2024 - 10.2024
Housekeeping Attendant
RM Guesthouse
05.2024 - 10.2024
Bachelor of Science - Criminology
Negros Oriental State University – Guihulngan City Campus
06.2019 - 07.2023