Jie Ann Ypil
Cambuhawe, Balamban
Summary
Reliable and hard-working individual seeking any position. Committed to maintaining hygiene standards, following safety protocols, and supporting efficient operations, while providing excellent teamwork and support. Eager to learn, grow, and contribute to the company’s success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Concentrix Cebu
04.2024 - 01.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Associate- Customer Support
Tech Mahindra Cebu
08.2021 - 03.2024
- TGS & GCS Skills - August 13, 2021- Jan.5, 2022 (Seasonal account)
- (June 13, 2022- March 30, 2024)
- POC TRAINER: July 9, 2023- March 30, 2024
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
On-the-Job Trainee (General Operations)
EMCOR
10.2018 - 11.2019
- Completed On-the-Job Training (OJT) for one (1) month each during Grade 11 and Grade 12, gaining hands-on experience in basic workplace operations, teamwork, time management, and following company rules and safety procedures.
- Assisted in daily operational tasks, ensuring efficiency and adherence to protocols.
- Executed quality control measures, identifying discrepancies and implementing corrective actions.
Education
Bachelor’s Degree (Undergraduate) - Computer Technology
Cebu Technological University- Tuburan Campus
Barangay 8, Tuburan, Cebu, Postal Code 604309-2021
High School Diploma -
Jose Chona Jo Memorial National High School
Cambuhawe, Balamban, Cebu01.2020
Cornelio C. Melgar Elementary School
Pondol, Balamban, Cebu01.2014
Skills
- Willingness to learn, follow detailed instructions and quality standards
- Time management, efficiency and Reliable
- Fast learner, punctual, and dependable
- Physical Stamina (standing for long hours, repetitive tasks)
- Ability to work under pressure or in fast-paced environments
- Adaptability (different shifts and tasks)
- Familiar with food safety and cleanliness (Quality Awareness)
- Comfortable working in cold or warm environments
- Fluent in English/ Communication skills
- Active listening
PERSONAL DATA:
- Civil status: Single
- Age: 24 years old
- Gender: Female
- Birth Date: September 26, 2001
- Home Address: Cambuhawe, Balamban, Cebu
- Religion: Roman Catholic
Timeline
Customer Service Representative
Concentrix Cebu
04.2024 - 01.2026
Associate- Customer Support
Tech Mahindra Cebu
08.2021 - 03.2024
On-the-Job Trainee (General Operations)
EMCOR
10.2018 - 11.2019
Bachelor’s Degree (Undergraduate) - Computer Technology
Cebu Technological University- Tuburan Campus
High School Diploma -
Jose Chona Jo Memorial National High School
Cornelio C. Melgar Elementary School