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Jie-Ann Necerio
ICU STAFF NURSE
Tuguegarao City, Province Of Cagayan
Summary
Adept ICU Staff Nurse and Clinical Nurse Preceptor with a proven track record at Raphael General Hospital and Medical Colleges of Northern Philippines. Excels in emergency management and compassionate care, enhancing patient outcomes and student performance. Skilled in clinical judgment and teamwork, fostering collaboration and continuous improvement in high-stakes environments.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
8
8
Certificates
Work History
ICU Staff Nurse
Raphael General Hospital
Tuguegarao City, Cagayan
02.2023 - Current
- Provided compassionate end-of-life care, ensuring comfort and dignity for both patients and families.
- Responded to emergency situations to provide rapid and accurate care.
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Promoted a culture of teamwork within the ICU, fostering collaboration among nursing staff and other disciplines.
- Developed strong rapport with patients and families, providing emotional support during challenging times in the ICU environment.
- Utilized ventilators, monitors and infusion pumps following manufactures' guidelines.
Clinical Nurse Preceptor
Medical Colleges of Northern Philippines
Tuguegarao City, Cagayan
01.2023 - Current
- Enhanced student performance through hands-on instruction and real-world clinical simulations.
- Established a culture of continuous improvement through regular assessments of course materials and instructional methods.
- Cultivated an inclusive educational environment by addressing cultural competency and diversity issues within the nursing profession.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students.
- Evaluated student progress, providing constructive feedback and personalized support to foster growth in clinical skills.
- Assessed student knowledge levels and abilities with detailed assessments.
- Compiled, administered and graded examinations to evaluate and record student comprehension levels.
Customer Service Representative
Globe Telecommunications
Tuguegarao City, Cagayan, Philippines
07.2015 - 07.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Ticketing Officer
Sky Pasada WCC
Tuguegarao City, Cagayan, Philippines
07.2013 - 07.2014
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Bar Person
Pancake House
Pasig City, Metro Manila, Philippines
08.2014 - 02.2015
- Balanced multiple tasks simultaneously, efficiently prioritizing responsibilities based on urgency.
- Collaborated with kitchen staff to ensure timely delivery of food orders for bar patrons.
- Maintained a safe environment for patrons by monitoring behavior and intervening when necessary.
- Built loyal clientele with friendly, approachable demeanor and exceptional service.
- Delivered exceptional service during high-volume periods, maintaining consistent quality despite increased demand.
- Assisted in increasing overall sales through upselling techniques and promoting special offers.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Provided excellent customer service, addressing concerns and complaints promptly to ensure satisfaction.
Education
Master of Science - Nursing
Saint Paul University Philippines
Tuguegarao City, Province Of Cagayan, Philippines 01.2024 - Current
Bachelor of Science - Nursing
Medical Colleges of Northern Philippines
Tuguegarao City, Province Of Cagayan, Philippines 06.2017 - 08.2021
Bachelor of Science - Hotel And Restaurant Management
Saint Paul University Philippines
Tuguegarao City, Province Of Cagayan, Philippines 06.2009 - 03.2013
Bachelor of Science - Tourism Management
Saint Paul University Philippines
Tuguegarao City, Province Of Cagayan, Philippines 06.2009 - 03.2013
Skills
Patient Education
Software
Presentation/Slideshows
Languages
English
Intermediate (B1)
Certification
Certified Infusion Nurse, Raphael General Hospital- 07/15/24-07/15/27
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Taught 6 classes per semester.
- Inspired students to pursue careers in specialties like Intravenous Therapy and Critical Care.
- Instructed over 600 students during 2024.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionTimeline
Certified Infusion Nurse, Raphael General Hospital- 07/15/24-07/15/27
07-2027
Health Insurance Portability and Accountability Act Training, Vas of the Future
08-2024
Prior Authorization Training
08-2024
Medical Virtual Assistant Training
08-2024
Insurance VerificationTraining
08-2024
Telemedicine Training
08-2024
Phone Handling Training
08-2024
Medical Scribe Training
08-2024
Master of Science - Nursing
Saint Paul University Philippines
01.2024 - Current
ICU Staff Nurse
Raphael General Hospital
02.2023 - Current
Clinical Nurse Preceptor
Medical Colleges of Northern Philippines
01.2023 - Current
Bachelor of Science - Nursing
Medical Colleges of Northern Philippines
06.2017 - 08.2021
Customer Service Representative
Globe Telecommunications
07.2015 - 07.2016
Bar Person
Pancake House
08.2014 - 02.2015
Ticketing Officer
Sky Pasada WCC
07.2013 - 07.2014
Bachelor of Science - Hotel And Restaurant Management
Saint Paul University Philippines
06.2009 - 03.2013
Bachelor of Science - Tourism Management
Saint Paul University Philippines
06.2009 - 03.2013
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