Jhustine Andrei Ocfemia
San Jose Del Monte, Bulacan
Summary
Dynamic Customer Service Representative with proven expertise at Foundever in enhancing client satisfaction through effective conflict resolution and exceptional product knowledge. Adept at managing high-stress situations and streamlining account maintenance tasks, I thrive in fast-paced environments while fostering team collaboration to achieve service excellence.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative 1
Foundever
12.2024 - 11.2025
- Collaborated with team members to ensure seamless service delivery and customer satisfaction.
- Adapted quickly to changing procedures and product offerings based on training and feedback.
- Maintained knowledge of products and services to enhance customer experience and support financial efforts.
- Handled multiple tasks efficiently in a fast-paced environment while maintaining high-quality service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Account Specialist
Foundever
12.2024 - 11.2025
- Managed client inquiries and provided timely resolutions to enhance customer satisfaction.
- Executed account maintenance tasks, ensuring accuracy and consistency in data management.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Assisted in onboarding new clients, facilitating a smooth transition and integration of services.
- Developed knowledge of product offerings to effectively support client needs and inquiries.
Education
Senior High School -
First City Providential College
San Jose Del Monte, Bulacan07-2023
Junior High School -
First City Providential College
San Jose Del Monte, Bulacan01-2023
Elementary -
Phase M Learning Academy
San Jose Del Monte, Bulacan01-2017
Skills
- Customer relationship management
- Conflict resolution
- Product knowledge
- Data entry accuracy
- Adaptability to change
- Time management skills
- Team collaboration
- Task prioritization
- Account maintenance tasks
- Customer service
- Critical thinking
- Call center experience
Accomplishments
Blue Agent - May 2025 - June 2025
SOAR Awardee September Top Agent - September 2025
Certification
SOAR Awardee September Top Agent - September - 2025
Timeline
Customer Service Representative 1
Foundever
12.2024 - 11.2025
Account Specialist
Foundever
12.2024 - 11.2025
Senior High School -
First City Providential College
Junior High School -
First City Providential College
Elementary -
Phase M Learning Academy