Jhustine Rae Roldan
Quezon City
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative - E-commerce
TDCX Philippines
03.2025 - Current
- Resolved customer inquiries efficiently through chat and email communication
- Managed customer's inquiry on their online orders. eg. status of the package and double charges inquiry
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative - Turo Guest Claims
IntouchCX Philippines
02.2024 - 02.2025
- Doing outbound call to informed the guest about the filed claim when there's a damages happens during their reservation and to collect payment for the total damage cost.
- Assisting the guest when there's a dispute on the claim that was reported by the vehicle owner.
- Handled escalated call efficiently as Subject Matter Expert Apprentice
Student Intern - Accounting and Finance
AHEAD Tutorial And Review Center
07.2024 - 09.2024
- Supports the organization's financial operations, gaining hands-on experience in Finance and Accounting.
- Processing invoices, issuing payments, reconciling accounts, entering and analyzing financial data, reconciling bank statements, assisting in budgeting and forecasting and payroll.
Customer Service Representative - Turo Customer Experience
IntouchCX Philippines
12.2023 - 02.2024
- Assisting vehicle owner on general inquiries about listing their vehicle on platform, processing incidental reimbursement during guest reservation, and identifying if there's issue on their vehicle.
- Assisting guest on general inquiries about booking a vehicle, disputing vehicle owner's invalid reimbursement request or violation report, and processing valid refund under their reservation.
Customer Service Representative - Account Change
Amazon Operation Services Philippines, Inc.
11.2022 - 02.2023
- Assisting Customer on regaining access again on their old Amazon Account or in creating new Amazon Account.
- Assisting customers in changing personal information that they cannot change on their end.
- Asking security questions based on policy to assure that the one who's trying to regain an access to their account is the account holder itself.
Customer Service Representative - Retail
Amazon Operation Services Philippines, Inc.
08.2022 - 11.2022
- Listens and provides excellent customer service by answering questions and addressing concerns in a professional and courteous manner.
- Assisting customers in finding the unknown charge on the card associate with their Amazon account
Customer Service Representative - Shipping and Delivery
Amazon Operation Services Philippines, Inc.
10.2021 - 12.2021
- Utilizing a variety of software tools to navigate customer accounts, research, and review policies, and communicate effective solutions.
- Fixing the Global Positioning System (GPS) of the customer's address to improve the Delivery Success Rate.
- Help customers with complaints and questions about unknown charges and assist in processing a return.
Education
Bachelor of Science - Mathematics
Polytechnic University of The Philippines
09.2025
Senior High School - Science, Technology, Engineering, and Mathematics
Polytechnic University of The Philippines
06.2021
Secondary Education - undefined
Tandang Sora National High School
04.2019
Skills
- Knowledgeable in Microsoft and Google Workspace
- Remarkable customer service representative experiences
- Ability to learn new system quickly and able to work with minimal supervisions
- Ability to multitask with discipline in time management
- Responsible and Reliable in any task that was given
- Problem-solving skills
- Detail-oriented data management
- Proficient in computer applications
Timeline
Customer Service Representative - E-commerce
TDCX Philippines
03.2025 - Current
Student Intern - Accounting and Finance
AHEAD Tutorial And Review Center
07.2024 - 09.2024
Customer Service Representative - Turo Guest Claims
IntouchCX Philippines
02.2024 - 02.2025
Customer Service Representative - Turo Customer Experience
IntouchCX Philippines
12.2023 - 02.2024
Customer Service Representative - Account Change
Amazon Operation Services Philippines, Inc.
11.2022 - 02.2023
Customer Service Representative - Retail
Amazon Operation Services Philippines, Inc.
08.2022 - 11.2022
Customer Service Representative - Shipping and Delivery
Amazon Operation Services Philippines, Inc.
10.2021 - 12.2021
Secondary Education - undefined
Tandang Sora National High School
Bachelor of Science - Mathematics
Polytechnic University of The Philippines
Senior High School - Science, Technology, Engineering, and Mathematics
Polytechnic University of The Philippines
References
Aubrey Bernardo | Team Leader | IntouchCX | 09199735884
Zaira Marie Montecalbo | SK Kagawad | Brgy Tandang Sora | 09398171839
Hon. Richard Geronimo | Brgy. Kagawad | Brgy Tandang Sora | 09560287262